Assistant Store Manager

Sézane•Seattle, WA

12h•Onsite

About The Position

Sézane is seeking a creative, organized, and agile Assistant Store Manager to contribute to its ongoing journey. This role is based in University Village, Seattle, WA. The Assistant Store Manager will be responsible for ensuring a unique customer experience, animating the customer journey through a team of ambassadors, and optimizing service quality. They will convey information, promote personalization services, embody brand values, and manage customer satisfaction through dedicated action plans. Additionally, the role involves developing customer loyalty, exploring the customer database for clienteling and managing dissatisfaction, and overseeing recruitment, retention, and follow-up of team members. The position also includes responsibilities in operational marketing, such as guaranteeing apartment performance through events, deploying and supervising programming, and ensuring compliance with brand image and guidelines. A significant part of the role involves managing and developing the team of sales advisors, including motivation, fostering a positive work environment, integrating new employees, and enhancing skills through coaching and performance reviews. The Assistant Store Manager will also ensure the brand image is maintained, including the proper upkeep of the store, integration of collections, visual merchandising, and maximizing business opportunities. They will stay informed about fashion trends and competitive intelligence, and coordinate or participate in in-store marketing events.

Requirements

Creative, organized and agile talents
Share passion to perpetually improve all that can be

Responsibilities

Ensure a unique customer experience within your boutique
Animate the customer journey by relying on a team of ambassadors
Optimize the quality of the service at each stage of the customer journey
Convey information and promote personalization services to advisors and customers
Embody brand values and ensure an omni-channel experience at all times
Manage customer satisfaction using various tools, implementing dedicated action plans
Develop customer loyalty and along with creating new relationships
Explore the customer database (clienteling and management of dissatisfaction)
Recruit, retain and follow up of all team members
Guarantee the performance of the apartment through animations or events
Deploy and supervise all programming while ensuring compliance with the image and guidelines transmitted by the head office marketing team
Lead and develop a team of sales advisors
Manage your team by motivating them and creating a positive and harmonious work environment
Foster cooperation within the team and between team leaders
Integrate new employees
Supervise and increase the skills of your team through floor coaching, feedback and annual performance interviews.
Propose and set up, in conjunction with the training manager, continuing education and coaching courses for sales advisers.
Demonstrate managerial courage to support its employees
Disseminate and circulate information
Have a 360 vision: ensure that you always optimize your team organization in a process of continuous improvement
Guarantee the brand image
Ensure proper maintenance of the apartment
Participate in the correct integration of the collections and ensure follow-up
Ensure the maintenance of high level of visual merchandising throughout the day
Ensure that business opportunities are maximized through effective store management
Follow fashion trends, ensure competitive intelligence
Coordinate or participate in the planning of in-store marketing events