Assistant Store Manager

Safelite•Whitehall, PA

1d•Onsite

About The Position

Safelite is an auto glass company that aims to help employees build fulfilling careers and have a life. The Assistant Store Manager provides leadership and direction to front line associates to ensure a memorable customer experience. This professional leads operations for an individual retail location, including assigned associates, cash management, inventory control, loss prevention, safety, and store appearance. Safelite was founded in Wichita, Kansas in 1947 and is the nation’s largest provider of vehicle glass repair, replacement, and recalibration services, operating over 700 stores and 7,900 MobileGlassShops™ across all 50 U.S. states. Safelite Solutions also provides property and casualty claims management services. The company emphasizes being People Powered, Customer Driven, caring about employee well-being, and giving back to the community, having recycled 107K+ tons of glass. They are owned by Belron®, the world’s largest vehicle glass company.

Requirements

High School Diploma/GED/Equivalent OR 3-5 years of leadership/supervisory experience, preferred.
Valid state-issued driver’s license required.
1+ year of supervisory/leadership/key holder experience.
3-5 years of experience in retail or service center environments.
Proficiency with Microsoft Office Suite, web applications, and general office equipment.
Comfort working outside in a variety of weather conditions.
Present a professional appearance and wear personal protective equipment.
Physical requirements: lifting and carrying up to 35 lbs. for short periods, working at elevated heights, remaining on your feet for extended periods.

Nice To Haves

3-5 years of leadership/supervisory experience (preferred, as an alternative to High School Diploma/GED/Equivalent)
Automotive experience preferred

Responsibilities

Motivate and lead activities of associates, ensuring the highest possible productivity and world class customer service; Provide appropriate associate cross-training for operational stability.
Provide world class customer service by responding quickly to customer complaints/warranty issues and process casualty losses/repair damages.
Manage work order assignments and routing of mobile jobs; Ensure that procedures are followed, vehicles are loaded, and are in transit in a timely manner.
Train associates on installation techniques and procedures, vehicle and equipment maintenance, required documentation and internal technology platforms.
Monitor productivity, inventory and cleanliness to ensure that quality standards are met.
Ensure compliance with applicable laws and regulations issued by OSHA and other federal, state, and local regulatory agencies.
All other duties as assigned.