Assistant Store Manager

Genuine Parts Company•Miami, FL

13d

About The Position

The Assistant Store Manager uses automotive, customer service, operational, and leadership expertise to help operate a NAPA retail store and establish NAPA as the dominant parts supplier in the market. The role is a primary support to the Store Manager across store functions while retaining active, customer-facing sales responsibilities. It provides oversight of store operations, ensuring completion of counter sales, inventory and receiving, delivery coordination, housekeeping, and other operational tasks through coaching, monitoring, and hands-on assistance as needed to maintain standards, coverage, and continuity. The position is designed as a developmental pathway to becoming a Store Manager. It may require overtime based on business needs and keyholder duties that include opening and closing the store.

Requirements

High school diploma or equivalent.
Leadership experience.
Passion for customer care and building long-term relationships; customer-centric approach with both external and internal customers.
Ability to thrive in a fast-paced, complex environment.
Knowledge of cataloging and/or inventory management systems.
Ability to lift up to 60 pounds in some situations.
Experience in the automotive aftermarket service industry or hobby/DIY world, or willingness to learn about automotive products.
Automotive, heavy equipment, farm, diesel, marine, or dealership background or passion.
Experience in management at a parts store, auction, retail store, auto body/collision operation, or fast food, restaurant, or convenience store.
Ability to perform duties in a retail and warehouse environment with frequent customer interaction; stand and walk for extended periods; lift and move parts and equipment up to about 60 pounds; bend, stoop, reach, and use ladders or stools; use hand trucks, dollies, and hydraulic lifts; visually identify part numbers and sequences; and multitask with attention to detail.

Nice To Haves

Technical or trade school courses or degree completion.
ASE Certifications.

Responsibilities

Partner daily with the Store Manager on operations, sales execution, inventory health, labor and scheduling alignment, and team performance; may influence or be responsible for direct reports and labor-planning financial impact.
Sell actively and build customer relationships across retail and wholesale channels, including in-store, phone, and external dealer or wholesale calls as needed.
Model expected behaviors, processes, and customer service standards.
Execute or oversee opening and closing routines, including security, cash reconciliation, end-of-day reporting, and facility readiness.
Handle or support administrative work, including scheduling input, compliance documentation, performance tracking and reporting, and basic P&L awareness items.
Monitor and act on store metrics such as sales, inventory accuracy and turnover, customer satisfaction, cleanliness and organization, labor efficiency, and loss prevention; identify trends and solve problems.
Provide leadership oversight, training, and performance management across store functions, including counter sales, order pulling, receiving, stocking, and delivery coordination; set expectations, coach the team, monitor outcomes, and assist directly as needed.
Support talent development through coaching and mentoring successors for advancement.
Drive adherence to safety, asset protection, operational processes, and continuous improvement initiatives.
Meet performance measures related to customer satisfaction and issue resolution, sales and store operations, product knowledge and technical advisory capability, people metrics, and store metrics including sales, P&L, and OPEX.