Assistant Store Manager

Community Choice Financial Family of Brands•Huntsville, AL

1d•Onsite

About The Position

The Assistant Store Manager supports customers with financial needs while developing hands-on store operations and leadership experience. The role includes account management, customer outreach, risk management, and support for store performance and customer relationships. It is a performance-driven position with opportunities for career advancement within the Company. The position is based in person at a store in Huntsville, Alabama, and requires a full-time schedule of at least 40 hours per week, including weekends. The Assistant Store Manager helps maintain a safe, compliant, customer-focused store environment and may perform duties outside the store, such as vehicle appraisals, errands, and external marketing. Store hours and minimum hours may change at the Company's discretion. The Company describes itself as a consumer specialty finance organization operating more than 1,500 stores across 24 states, with online offerings in 20 states. Its purpose is to help customers access short-term financial services. The Company is an equal-opportunity employer and states that it uses AI tools to assist in recruitment and hiring.

Requirements

High school diploma or equivalent.
At least one year of experience in customer service, sales, or retail.
At least three months of supervisory, key-holder, or relevant leadership experience.
Excellent verbal and written communication skills.
Proficiency using phones, a POS system, Microsoft Office, and other computer systems.
Must be at least 19 years old in Alabama.
A background check is required; results are considered in accordance with applicable law.
Ability to meet the physical demands of the position, including frequently remaining stationary and standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.

Nice To Haves

Management experience in retail, convenience store, grocery, finance, service, or related industries.
Experience with check cashing, document verification, or money order processing.
Bilingual English/Spanish skills; this may be required at certain locations.
Valid driver’s license, auto insurance, and a personal vehicle available for use during the workday; mileage is compensated.

Responsibilities

Offer financial services suited to customers’ needs and support customer success.
Assess transaction risk and evaluate and accurately process loan and pawn applications, check-cashing transactions, and ancillary products.
Complete daily call campaigns to market services, develop new business, and nurture customer relationships and brand loyalty.
Oversee account management and recovery processes, including collection calls, while emphasizing customer service and preventing losses and charge-offs.
Maintain accurate and complete customer information in the point-of-sale (POS) system.
When applicable, support, coach, and develop Customer Service Representatives to ensure quality standards and safety procedures are followed.
Perform duties outside the office when applicable, including on-site vehicle appraisals, store errands, and external marketing.
Work toward Company performance standards by pursuing business-to-business partnerships, referrals, and in-store and community events.
Maintain store security protocols and perform opening and closing procedures, including management of the vault and cash drawer.
Help ensure compliance with Company policies and procedures and local, state, and federal laws and regulations; assist with store audits, reports, and financial data compilation.
Monitor and maintain the store’s interior and exterior appearance and cleanliness, address basic facility needs, and schedule maintenance services.
Work efficiently in a fast-paced, changing environment and handle multiple tasks to meet individual and team performance standards.
Complete additional tasks as directed by leadership.
Maintain a full-time schedule of at least 40 hours per week with regular in-person attendance, including weekends.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to an e-learning system with modules supporting professional and personal development.
Cross-brand training and opportunities across the Company’s brands.
Enrollment in a key-holder program intended to build leadership potential for promotion.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance choices, all with telemedicine and medical spending account options (HSA/FSA).
Traditional and Roth 401(k) retirement plans with a Company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, ID theft protection, legal services, and pet insurance.
Free access to mental health resources, life coaching, and other Employee Assistance Program resources for employees and family members.
Free access to discounts from nationwide and local retailers through the Discount Marketplace.
Paid time off, starting at 12 days in the first year and increasing over time.
Relaxed business-casual dress code that includes jeans and sneakers.
Mileage compensation for qualifying use of a personal vehicle during the workday.