Assistant Store Manager

Genuine Parts Company•North Tonawanda, NY

7d•Onsite

About The Position

The Assistant Store Manager supports the Store Manager across store operations while maintaining active customer-facing sales responsibilities. The role uses automotive, customer service, operational, and leadership expertise to help operate a NAPA retail store and establish NAPA as the dominant parts supplier in the market. It oversees completion of store functions—including counter sales, inventory and receiving, delivery coordination, and housekeeping—by coaching team members, monitoring progress, and stepping in when needed to maintain standards, coverage, and continuity. The position is designed as a developmental pathway to Store Manager. It may require overtime based on business needs and keyholder responsibilities for opening and closing the store.

Requirements

High school diploma or equivalent.
Experience in the automotive aftermarket service industry or automotive hobby/DIY world, or willingness to learn about automotive products and services.
Leadership experience.
Passion for customer care and building long-term relationships.
Ability to thrive in a fast-paced and complex environment.
Knowledge of cataloging and/or inventory management systems.
Ability to lift 60 pounds in some situations.
Customer-centric approach to external and internal customers.

Nice To Haves

Technical or trade school courses or degree completion.
Background in or passion for the automotive, heavy equipment, farm, diesel, marine, or dealership industries.
Experience in a parts store, auction, retail store, auto body/collision, or management of a fast-food, restaurant, or convenience-store business.
ASE Certifications.
NAPA Know How.

Responsibilities

Partner daily with the Store Manager on operations, sales execution, inventory health, labor and scheduling alignment, and team performance.
May have direct influence and responsibility for store direct reports and the financial impact of labor planning.
Actively sell and build customer relationships across retail and wholesale channels, including in-store, by phone, and through external dealer or wholesale calls as needed.
Model expected behaviors, processes, and customer standards.
Execute or oversee opening and closing routines, including security, cash reconciliation, end-of-day reporting, and facility readiness.
Handle or support administrative tasks such as scheduling input, compliance documentation, performance tracking and reporting, and basic P&L awareness items.
Monitor and act on store metrics, including sales, inventory accuracy and turn, customer satisfaction, cleanliness and organization, labor efficiency, and loss prevention; identify trends and solve problems.
Provide leadership oversight, training, and performance management across store functions such as counter sales, order pulling, receiving, stocking, and delivery coordination; set expectations, coach the team, monitor outcomes, and assist as needed.
Support talent development through coaching and mentoring successors for advancement.
Drive adherence to safety, asset protection, operational processes, and continuous improvement initiatives.