Assistant Store Manager

Staples • Kalispell, MT

5d

About The Position

Assistant Managers drive sales, services, and customer engagement in the store and ensure the store is ready for business. They and their teams build customer relationships and loyalty, provide total solutions to meet customer needs, and grow the business. The Assistant Store Manager guides the team in being positive, inclusive, and collaborative while helping customers achieve their goals.

The role provides leadership in community engagement, customer service, sales, and team development. It develops a high-performing team that delivers an exceptional store experience, consultative selling, conversions, and total solutions. The Assistant Store Manager shares responsibility for total store operations and cost control, acts as Floor Leader, and supports the General Manager with operational tasks.

Requirements

• At least 2 years of experience managing a sales team in retail or a services industry.
• Experience managing and coaching a team in a customer-centric, solutions-based environment.
• Ability to engage with customers and understand their needs.
• Strong communication, organization, and planning skills, and adaptability to changing business priorities.
• Ability to manage conflict reasonably, nonconfrontationally, and cooperatively.
• Ability to act honestly and with integrity regarding customer and business information.
• Ability to work cooperatively in a fast-paced and sometimes stressful environment.
• Ability to lift or move materials weighing 10–50 pounds, climb ladders, and stand and walk continuously.

Nice To Haves

• Experience using financial metrics to track sales progress and drive profitable sales and margins.
• Ability to network and engage with the community.

Responsibilities

• Provide leadership in community engagement, customer service, sales, and team development.
• Ensure store culture reflects Staples values and its commitment to the community.
• Develop a high-performing team focused on exceptional store experiences, consultative selling, conversions, and total solutions for customers.
• Develop the team through coaching, training, and role playing.
• Achieve sales and services goals, profit margin goals, and store-operations execution.
• Establish a business cadence for sales readiness.
• Provide daily direction for merchandising opportunities in the store.
• Partner with the General Manager to delegate operational tasks.
• Share responsibility for total store operations and cost control, and act as Floor Leader.
• Champion company initiatives and adapt to changes in priorities and responsibilities.
• Review results against business goals and strategies and deliver plans for growth and improvement.

Benefits

• Full-time hours
• Generous paid time off
• Career development program
• Weekly pay
• Bonus plan eligibility
• 401(k) with company match
• Full medical, dental, and vision insurance
• Associate discounts on in-store and online merchandise, services, and warranty plans
• Discounts at hundreds of retailers, restaurants, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed