Assistant Store Manager

Community Choice Financial Family of Brands•Memphis, TN

3d•Onsite

About The Position

The Assistant Store Manager supports customers with financial services while gaining hands-on experience in store operations and developing leadership skills. The role is performance-driven and people-focused, with responsibilities spanning account management, customer outreach, risk management, team support, and compliance. The position is based in a store and requires regular in-person attendance, including weekends, for at least 40 hours per week.

Requirements

High school diploma or equivalent.
At least one year of experience in customer service, sales, or retail.
At least three months of supervisory, key-holder, or relevant leadership experience.
Excellent verbal and written communication skills.
Proficiency with phones, point-of-sale systems, Microsoft Office, and other computer systems.
Must be at least 18 years old (19 in Alabama).
Valid driver's license, auto insurance, and a personal vehicle for use during the workday; mileage is compensated.
Background check required, conducted and considered in accordance with applicable law.
Ability to meet physical demands that frequently include remaining stationary and standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.

Nice To Haves

Management experience in retail, convenience store, grocery, finance, service, or related industries.
Experience in check cashing, document verification, or money order processing.
Bilingual English/Spanish; may be required at certain locations.

Responsibilities

Offer financial services suited to customers’ needs.
Assess transaction risk and evaluate and process loan and pawn applications, check-cashing transactions, and ancillary products accurately.
Complete daily call campaigns to market services, develop new business, and build customer relationships and brand loyalty.
Oversee account management and recovery, including collection calls, with a focus on customer service and preventing losses and charge-offs.
Maintain accurate and reliable customer information in the point-of-sale system.
Support, coach, and develop Customer Service Representatives when applicable, ensuring quality standards and safety procedures are followed.
Perform applicable duties outside the office, including on-site vehicle appraisals, store errands, and external marketing.
Meet Company performance standards through business-to-business partnerships, referrals, and in-store and community events.
Maintain store security protocols and complete opening and closing procedures, including managing the vault and cash drawer.
Help ensure compliance with Company policies and procedures and local, state, and federal laws and regulations; assist with audits, reports, and financial data compilation.
Monitor store appearance and cleanliness, address basic facility needs, and schedule maintenance services.
Work efficiently in a fast-paced, changing environment, handle multiple tasks, and meet individual and team performance standards.
Perform additional tasks as directed by leadership.
Maintain a full-time schedule of at least 40 hours per week, with regular in-person attendance including weekends.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training and opportunities across the Company’s brands.
Key-holder program designed to develop leadership potential for promotion.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance coverage choices, including telemedicine and HSA/FSA options.
Traditional and Roth 401(k) retirement plans with a Company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program with access to mental health resources, life coaching, and other support for employees and their family members.
Discount Marketplace with discounts from nationwide and local retailers.
Paid time off that starts at 12 days in the first year and increases over time.