Assistant Store Manager Yukon

CNG Holdings•Yukon, OK

21h

About The Position

The Assistant Store Manager is a front-line brand ambassador for Check N Go, Allied Cash Advance, or Cash Store, brands within CNG Holdings, Inc. The role supports the company’s mission and values while delivering outstanding customer service and maintaining regulatory excellence. The position serves and educates customers about financial products and services, handles customer inquiries and transactions, and supports accurate store operations and compliance.

Requirements

High school diploma, GED, or equivalent experience.
Strong customer service, active listening, and verbal and written communication skills.
Proficiency in Microsoft Office programs.
Ability to multitask, prioritize, and work autonomously.
Own reliable personal transportation; public transportation or transportation from family or friends does not meet the stated requirement.
Maintain a valid driver’s license and valid automobile insurance while employed.
Ability and willingness to consistently embrace the company’s core values of accountability, inclusion, transparency, and focus.
Ability to lift up to 50 pounds, with or without reasonable accommodations.

Nice To Haves

One or more years of experience in sales, customer service, and/or cash handling is preferred.

Responsibilities

Serve and educate customers by presenting product and service options that meet their needs.
Escalate customer issues to the Store Manager, District Director of Operations (DDO), or corporate office when they cannot be resolved directly.
Answer telephone inquiries about general questions, customer applications, requests, and other issues.
Make outbound customer sales, courtesy, and collection calls in accordance with federal regulations, store procedures, and district or region volume expectations.
Respond professionally and accurately to customers, explain possible solutions, and help customers feel supported and valued.
Use active listening to confirm or clarify information and de-escalate customer complaints.
Handle and count currency, cash, and coins; manage a cash drawer; move cash from the secure safe to the drawer; and perform other cash-handling duties. May make bank deposits or pickups.
Balance individual batch receipts with store sales reports at the end of the day and assist with resolving over/short discrepancies.
Perform customer verifications to validate information provided.
Process transactions accurately and in accordance with company policy, including loans, check cashing, and NetSpend transactions.
Comply with federal and state regulations and company policies and procedures.
Complete compliance training and quarterly I Agree requirements on time.
Travel to stores within the assigned district in a personal vehicle; travel to neighboring districts and overnight travel may also be required.
Work assigned shifts as scheduled.
Perform other duties as assigned.