Assistant Store Manager Yukon

CNG Holdings, Inc.•Yukon, OK

About The Position

As a financial services leader, CNG Holdings, Inc. strives to make a difference in customers’ lives and the communities it serves. The Assistant Store Manager is a front-line brand ambassador representing Check N Go, Allied Cash Advance, or Cash Store, and embodies the company’s identity, values, and ethics in support of its mission. The role is responsible for outstanding customer service and regulatory excellence. The Assistant Store Manager serves and educates customers about the product portfolio, handles customer inquiries and concerns, conducts sales and collection calls, processes transactions, manages cash, and supports accurate store reporting. The role requires compliance with federal and state regulations and company policies and procedures. It also requires travel to stores within the assigned district, with possible travel to neighboring districts and overnight trips, and working assigned shifts as scheduled. CNG Holdings, Inc. is headquartered in Cincinnati, Ohio, and provides financial products and services intended to improve customers’ financial situations. Its mission is to help and educate customers while building long-term relationships, and its vision is to deliver innovative financial solutions to meet customers’ financial needs. The company’s core values are inclusive, transparent, accountable, and focused. It is committed to hiring and retaining a diverse workforce and is an Equal Opportunity/Affirmative Action Employer.

Requirements

High school diploma, GED, or equivalent experience.
Strong customer service, active listening, and verbal and written communication skills.
Proficiency in Microsoft Office programs.
Ability to multitask, prioritize, and work autonomously.
Must have reliable personal transportation in compliance with company policy; public transportation or transportation from family or friends may not qualify.
Must maintain a valid driver’s license and valid automobile insurance while employed.
Ability and willingness to consistently embrace the company’s core values of accountability, inclusiveness, transparency, and focus.
Must be able to travel to all stores within the assigned district using a personal vehicle and may be asked to travel to neighboring districts.
Must be able to work assigned shifts as scheduled.

Nice To Haves

At least one year of experience in sales, customer service, and/or cash handling.

Responsibilities

Serve and educate customers on available products and services, presenting options that meet their needs.
Escalate unresolved customer issues to the Store Manager, District Director of Operations (DDO), or corporate office.
Answer telephone inquiries about general questions, customer applications, requests, and other issues.
Make outbound sales, courtesy, and collection calls in accordance with federal regulations, store procedures, and district or region volume expectations.
Respond professionally and accurately to customers, explain possible solutions, and help customers feel supported and valued.
Use active listening to confirm or clarify information and diffuse customer complaints.
Handle and count currency, cash, and coins, including managing a cash drawer, counting deposits, moving cash from the secure safe to the cash drawer, and potentially making bank deposits or pickups.
Balance individual batch receipts against store sales reports at the end of the day and assist with resolving over/short discrepancies.
Perform customer verifications to validate information provided.
Process transactions accurately and according to company policy, including loans, check cashing, and Net Spend.
Comply with federal and state regulations and company policies and procedures.
Complete compliance trainings and quarterly I Agree requirements on time.
Perform other duties as assigned.