Assistant Store Manager - Southlake Mall, Merrillville, IN

DTLR, Inc.•Merrillville, IN

About The Position

The Assistant Store Manager assists the Store Manager with daily retail store operations to support maximum sales and profitability. The role helps oversee merchandising execution, expense and inventory management, team training and development, human resources activities, and outstanding customer service. The position is responsible for store staff performance and supports compliance with company policies, operational standards, safety requirements, and budget goals. The standard work week does not exceed 40 hours. A flexible schedule is required, including days, nights, weekends, and holidays. The role may involve working in multiple stores within the assigned district and requires reliable transportation and willingness to travel by car, plane, or train.

Requirements

At least one year of retail management experience.
Solid knowledge of business and excellent command of English to communicate effectively with management, associates, and customers.
Strong interpersonal skills and demonstrated poise, tact, and diplomacy when handling sensitive and confidential situations.
Ability to think strategically and plan and organize effectively.
Professionalism in all situations.
Proficient analytical ability to gather and summarize data for reports, solve administrative problems, and prioritize work.
Results-driven, with critical and creative thinking, project management, time management, analytical, and organizational skills.
Ability to exercise discretion, maintain confidentiality, and use independent judgment, compassion, and diplomacy.
Ability to plan, organize, multitask, and prioritize effectively in response to changing demands from multiple sources.
Ability to execute directives with precision and consistency.
Working knowledge of Microsoft Office products.
Willingness to work in multiple stores in the assigned district.
Ability to stand for extended periods and lift, carry, push, or pull up to 50 pounds.
Ability to work extended hours during critical project phases and in a fast-paced, dynamic environment with flexibility.
Reliable transportation.
Willingness to travel by car, plane, or train.

Responsibilities

Oversee the overall quality and performance of retail store staff.
Ensure compliance with company policies and procedures.
Model effective leadership to gain commitment to store goals and training standards.
Assist with recruiting, selecting, training, and developing store personnel.
Assist the Store Manager and provide feedback on annual performance evaluations for store employees.
Assist with expense management and develop strategies to help stores perform in accordance with budget.
Help monitor and identify loss or inventory inconsistencies to support shrink goals at or below the company plan.
Monitor and control operational compliance, safety, and business standards.
Support training employees in suggested selling and merchandising techniques.
Uphold company customer service standards and provide a friendly environment for customers.
Assist with accurate and regular merchandise inventory counts.
Perform other assigned duties.