Assistant Store Manager

MFA Oil • Raytown, MO

7d

About The Position

Big O Tires Assistant Store Managers supervise store operations and perform customer service duties accurately and promptly in accordance with company programs, policies, and procedures. They ensure customers are educated and receive follow-through on maintenance and repairs. The role includes supporting sales, shop management, office responsibilities, staff training, and store financial and inventory processes. Assistant Store Managers perform management functions when the Store Manager is absent and help ensure the location meets sales, profitability, safety, and operational expectations.

Employees are expected to follow company and position-specific policies and procedures and may be assigned duties beyond those listed. The role requires customer and staff interaction, operation of vehicles and office equipment, work with hazardous materials, and physical work handling products and supplies weighing up to 75 pounds. Availability to work holidays, weekends, and after regular business hours is required as needed.

Requirements

• Must be at least 18 years of age.
• Ability to obtain the appropriate state Motor Vehicle Inspection license within one year of hire.
• Previous experience in retail or automotive sales or service.
• Ability to learn new concepts and use technical materials.
• Ability to perform basic mathematical calculations, including addition, subtraction, multiplication, division, averages, and percentages.
• Ability to consistently operate a computer and other office productivity machinery.
• Ability and willingness to work with hazardous materials and comply with Personal Protection Equipment (PPE) regulations.
• Ability to consistently work in outdoor weather conditions.
• Ability to safely operate vehicles with automatic and manual transmissions.
• Vision, hearing, speech, and ability to detect odors.
• Valid driver’s license to move customer vehicles in and out of the shop area.
• Availability to work holidays, weekends, and after regular business hours as needed.
• Ability to move and position oneself to retrieve products and supplies from shelves, under counters, or inventory stacks weighing up to 75 pounds.
• Ability to speak, read, write, and understand English to communicate accurately and effectively with customers, coworkers, and supervisors.
• Ability to meet company requirements, including successful pre-employment screenings.
• Legal authorization to work in the United States.

Nice To Haves

• High school diploma or GED equivalent.
• Two or more years of experience in retail or sales industries.
• Ability to work independently and in a team environment.
• Ability to work at a fast pace.
• Ability to effectively lead a team.
• Strong verbal communication skills.
• Sales abilities.
• Ability to prioritize and plan work activities efficiently.
• Ability to manage multiple tasks and projects.
• Ability to perform detail work accurately.

Responsibilities

• Build effective relationships with customers and store staff and motivate employees to deliver positive customer experiences.
• Ensure the location opens and closes promptly and consistently according to store hours.
• Perform store operations, including customer service, sales, shop management, and office responsibilities.
• Promote sales by explaining the benefits of services and products to customers.
• Perform vehicle inspections, print vehicle-owner-manual maintenance requirements, prioritize and promote needed products and services, and review work orders for accuracy.
• Perform management functions in the absence of the Store Manager.
• Assist with staff training and execution of company programs, policies, and procedures.
• Guide staff in resolving difficult questions and customer concerns.
• Coordinate with the Store Manager to set goals and strategies for achieving budgeted sales, gross profit, expense-control, and payroll objectives.
• Assist with financial operations, including reviewing profit-and-loss statements, balance sheets, and payroll projections; maintaining accounts receivable and collecting past-due accounts; overseeing daily cash handling; coordinating and verifying bank deposits; and processing adjustments.
• Help monitor employee productivity according to established policy.
• Assist with bi-weekly inventory replenishment and month-end physical inventory.
• Complete necessary reports and provide information to company personnel as directed and on time.
• Attend and assist with weekly store meetings covering safety, store policies and procedures, and product-information changes.
• Manage ticket average and profitability and help the Store Manager meet company expectations.
• Ensure facilities and equipment are maintained according to company guidelines and Big O Tires standards.
• Complete daily Today’s Class Technician and other required training on time.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed