Assistant Store Manager

Barnes & Noble•Philadelphia, PA

About The Position

The Assistant Store Manager (ASM) supports Paper Source’s vision by creating a welcoming, creative shopping experience and helping customers return. As deputy to the Store Manager, the ASM helps maintain the store’s presentation, makes decisions to improve the customer experience, and communicates ideas to the Store Manager. The role leads store operations and team deployment, supports sales and profitability, and helps build an engaged, capable team through recruiting, training, coaching, and development. The ASM guides Sales Leads, Senior Sales Leads, and Customer Sales Associates; supports effective staffing and scheduling; and holds the team accountable for service, performance, and store standards. The role contributes input to performance reviews, hiring, promotions, and disciplinary decisions, and works with other leaders as needed to develop team members and meet business needs. The ASM works on the selling floor, leads assigned Manager on Duty segments, and helps ensure sales goals, visual merchandising, replenishment, operational excellence, safety, and asset protection standards are met. The position includes opening and closing the building and requires physical activity such as prolonged standing, repetitive bending, lifting, and climbing.

Requirements

At least two years of supervisory experience in a retail environment.
Experience managing and developing employees at all levels.
Effective organization, planning, and workload prioritization.
Ability to delegate and work through others.
Ability to communicate effectively and comfortably.
Experience building collaborative and productive working relationships at all levels.
Ability to consistently deliver honest, constructive feedback.
Passion for customer service and knowledge of, or willingness to learn about, the brand and products.
Solid product knowledge and understanding of current trends.
Ability to understand key financial indicators and make decisions that drive positive results.
Ability to solve problems and make sound decisions, including in ambiguous situations.

Responsibilities

Lead the store team and operations, ensuring smooth day-to-day routines and procedures.
Hold team members accountable for position-appropriate standards and address performance opportunities promptly and fairly.
Recruit, interview, train, and develop team members in partnership with store leadership.
Support associate rosters and schedules aligned with budgets and business needs.
Model and ensure consistent, friendly, informed customer service.
Execute visual merchandising and replenishment standards to maintain a neat, tidy, shoppable, and inviting store.
Drive sales by helping the team use campaigns, product launches, promotions, and enterprise orders to engage customers and hand-sell products.
Provide feedback and insight on associate achievements and performance concerns, and contribute to reviews, hiring, promotions, and disciplinary decisions.
Coach and develop Sales Leads, Senior Sales Leads, and Customer Sales Associates, including assessing strengths and career-development potential.
Assess the store from the customer’s perspective and influence improvements.
Lead assigned Manager on Duty segments, meet store performance targets, and coach other leaders in developing MOD skills.
Achieve sales goals and operational excellence through timely execution of processes that maximize efficiency and minimize loss.
Ensure compliance with company standards for safety, customer experience, store operations, and asset protection, including shrink, expense, and payroll controls.
Communicate key issues and messages respectfully and urgently, supporting the company’s values.
Open and close the building while ensuring employee and customer safety.