Assistant Store Manager - Operation, Full Time, Portland - Pottery Barn
About The Position
The Assistant Store Manager, Omni Operations, drives incremental sales and profitability through effective management of in-store order fulfillment across Omni channels. The role supports the management team in achieving goals by providing world-class service, modeling relationship-building with guests, and maintaining store supervision and appropriate staff coverage throughout the store. This position leads customer fulfillment across channels and services, maintains efficient stockroom organization and shipping workflows, conducts audits and reconciliations to reduce shrink, and champions safety practices. It also helps create a positive workplace where associates are treated fairly and with dignity in accordance with the People-First Philosophy. Full-time associates are expected to have open availability to meet business needs.
Requirements
- Excellent communication, organization, and leadership skills.
- Superior critical-thinking skills to identify challenges creatively and develop timely action plans.
- Strong time-management skills and the ability to execute multiple tasks and manage competing priorities.
- Ability to independently lead oneself and others to achieve results.
- Two to three years of previous retail sales experience or management experience in a customer-service-related field.
- Ability to remain mobile on the sales floor for extended periods.
- Ability to lift and mobilize medium to large items up to 75 pounds using appropriate equipment and safety techniques.
- Full-time associates are expected to have open availability to meet the needs of the business.
Nice To Haves
- Omni-channel fulfillment experience.
Responsibilities
- Lead customer fulfillment across all channels, including order pickup, outgoing shipment, unpaid hold management, home delivery, and installation.
- Identify, execute, and maintain shipping-in and shipping-out lanes in the stockroom, using additional pop-up tables, carts, or baker’s racks as needed.
- Ensure effective stockroom organization and supplies to maximize efficiency, safety, and productivity for sales-floor replenishment and Omni fulfillment.
- Perform regular audits and daily reconciliations, including UPS, DIAR, and Markdown Audit Report, and establish daily practices to reduce shrink from lost cartons, mis-picks, MOS, returns, and RTVs.
- Champion safety best practices and maintain and execute safety-binder requirements, including hosting monthly safety meetings, ensuring tools and resources are in working condition, and confirming associates complete ladder-safety training.
- Create and ensure a positive environment where associates are treated fairly and with dignity in accordance with the People-First Philosophy.
- Support the management team in achieving goals through world-class service, relationship-building with guests, store supervision, and appropriate staff coverage.
Benefits
- Competitive compensation package; anticipated pay range is $20.00–$25.00 per hour.
- Discount on Williams-Sonoma, Inc. brands.
- 401(k) plan and other investment opportunities.
- Wellness program supporting physical, financial, and emotional health.
- Paid vacations and holidays for full-time associates.
- Health benefits, dental insurance, and vision insurance for full-time associates, including same-sex domestic partner benefits.
- Cross-brand and cross-functional career opportunities.
- Online learning opportunities through brand-specific resources and WSI University.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
