Assistant Store Manager - Sales & Service, Full Time, Bellevue - Pottery Barn

Williams-Sonoma•Bellevue, WA

2h•$26 - $31•Onsite

About The Position

The Assistant Store Manager - Sales & Service supports the management team in achieving goals by providing World-Class service and modeling relationship-building with customers. The role maintains a visible presence through store supervision to ensure appropriate staff coverage throughout the store. It leads the store team in creating exceptional customer experiences and exceeding sales goals, reinforces customer-service principles through coaching, and uses selling and training resources to improve product knowledge, selling skills, and business results. The role also helps create a positive, fair, and dignified environment for associates and ensures timely resolution of client-service issues, including delivery, pickup, and outstanding issues. The position is based in Bellevue and is full time. Full-time associates are expected to have open availability to meet business needs. The role requires mobility on the sales floor for extended periods and the ability to lift and mobilize items up to 75 pounds using appropriate equipment and safety techniques.

Requirements

Excellent communication, organization, and leadership skills.
Superior critical-thinking skills to identify challenges creatively and develop action plans promptly.
Strong time-management skills and the ability to execute multiple tasks and manage competing priorities.
2–3 years of previous retail sales experience or management experience in a customer-service-related field.
Ability to remain mobile on the sales floor for extended periods.
Ability to lift and mobilize medium to large items up to 75 pounds using appropriate equipment and safety techniques.
Open availability to meet business needs.

Responsibilities

Lead the store team to create exceptional customer experiences and exceed sales goals.
Ensure the sales floor has appropriate sales and tactical staffing, and model sales generation and customer service for sales associates.
Coach staff on customer-service successes and challenges.
Use Selling Essentials and training resources to educate the team about products, improve selling skills, and achieve business goals.
Create and maintain a positive environment in which associates are treated fairly and with dignity in accordance with the People-First Philosophy.
Ensure timely resolution of client-service issues, including delivery, pickup, and outstanding issues, using and managing the client information reporting system.
Maintain presence through store supervision to ensure appropriate staff coverage in all store areas.

Benefits

Competitive compensation package.
Employee discount on Williams-Sonoma, Inc. brands.
401(k) plan and other investment opportunities.
Wellness program supporting physical, financial, and emotional health.
Paid vacations and holidays for full-time associates.
Health benefits, dental insurance, and vision insurance for full-time associates, including same-sex domestic partner benefits.
Individual development plans and career-pathing conversations.
Annual performance appraisals.
Cross-brand and cross-functional career opportunities.
Online learning opportunities through brand-specific resources and WSI University.
Leadership development opportunities.