Assistant Store Manager

Community Choice Financial Family of Brands•Pulaski, TN

4d•Onsite

About The Position

The Assistant Store Manager (ASM) supports customers with financial needs while developing hands-on store operations and leadership experience. The role focuses on account management, customer outreach, risk management, customer service, and store performance. The ASM also supports and coaches Customer Service Representatives when applicable, maintains compliance and store security, and works toward performance standards. This is an in-person, full-time position requiring at least 40 hours per week, including weekends. The role is based at TitleMax in Pulaski, Tennessee.

Requirements

High school diploma or equivalent.
At least one year of experience in customer service, sales, or retail.
At least three months of supervisory, key holder, or relevant leadership experience.
Excellent verbal and written communication skills.
Proficiency with phones, point-of-sale systems, Microsoft Office, and other computer systems.
At least 18 years of age, or 19 in Alabama.
Valid driver’s license, auto insurance, and a personal vehicle for use during the workday; mileage is compensated.
Must complete a background check, conducted and considered in accordance with applicable law.
Ability to meet physical demands, including frequently remaining stationary and standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside the store; and operating mechanical controls such as a keyboard.

Nice To Haves

Management experience in retail, convenience store, grocery, finance, service, or related industries.
Experience in check cashing, document verification, or money order processing.
Bilingual English/Spanish skills; may be required at certain locations.

Responsibilities

Offer financial services suited to customers’ needs and maximize customer success.
Assess transaction risk and evaluate and accurately process loan and pawn applications, check-cashing transactions, and ancillary products.
Complete daily call campaigns to market services, develop new business, and nurture customer relationships and brand loyalty.
Oversee account management and recovery processes, including collection calls, while providing customer service and preventing losses and charge-offs.
Maintain accurate and reliable customer information in the point-of-sale system.
Support, coach, and develop Customer Service Representatives when applicable, reinforcing quality standards and safety procedures.
Perform duties outside the office when applicable, including on-site vehicle appraisals, store errands, and external marketing.
Meet Company performance standards through business-to-business partnerships, referrals, and participation in or hosting of in-store and community events.
Maintain office security and perform opening and closing procedures, including management of the vault and cash drawer.
Help maintain compliance with Company policies and procedures and applicable laws and regulations; assist with store audits, reports, and financial data compilation.
Monitor and maintain the store’s interior and exterior appearance and cleanliness, address basic facility needs, and schedule maintenance services.
Work efficiently in a fast-paced, changing environment while handling multiple challenging tasks and meeting individual and team performance standards.
Conduct additional tasks as directed by leadership.
Maintain a full-time schedule of at least 40 hours per week with regular in-person attendance, including weekends.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training and opportunities across the Company’s eleven brands.
Key holder program designed to develop leadership potential for promotion.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance coverage options, including telemedicine and medical spending account options (HSA/FSA).
Traditional and Roth 401(k) retirement plans with a Company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program with free mental health resources, life coaching, and other support for employees and family members.
Discount Marketplace with discounts from nationwide and local retailers.
Paid time off starting at 12 days in the first year and increasing over time.