Assistant Store Manager

Community Choice Financial Family of Brands•Kansas City, MO

11d•Onsite

About The Position

The Assistant Store Manager supports customers with financial needs while gaining hands-on experience managing a store. The role develops leadership skills through account management, customer outreach, risk management, and support of store operations. It is a performance-driven, customer-focused position with opportunities for training and career advancement. The position is based in Kansas City, Missouri, and pays $16.50 per hour. It requires a full-time schedule of at least 40 hours per week, regular in-person attendance, and weekend availability. The role includes customer-facing financial services, transaction processing, account recovery, staff coaching, store security, compliance, audits, facility upkeep, and community marketing activities. Mileage is compensated for workday use of a personal vehicle.

Requirements

High school diploma or equivalent.
At least one year of experience in customer service, sales, or retail.
At least three months of supervisory, key holder, or relevant leadership experience.
Excellent verbal and written communication skills.
Proficiency with phones, point-of-sale systems, Microsoft Office, and other computer systems.
At least 18 years of age (19 in Alabama).
Valid driver's license, auto insurance, and a personal vehicle for use throughout the workday; mileage is compensated.
Background check required, conducted and considered in accordance with applicable law.
Ability to meet physical demands, including frequently remaining stationary and standing for up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside the store; and operating mechanical controls such as a keyboard.

Nice To Haves

Management experience in retail, convenience store, grocery, finance, service, or related industries.
Experience with check cashing, document verification, or money order processing.
Bilingual English/Spanish skills; may be required at certain locations.

Responsibilities

Offer financial services suited to customer needs.
Assess transaction risk and evaluate and accurately process loan and pawn applications, check-cashing transactions, and ancillary products.
Complete daily call campaigns to market services, build business, and develop customer relationships and brand loyalty.
Oversee account management and recovery processes, including collection calls, while emphasizing customer service to prevent losses and charge-offs.
Maintain accurate customer information in the point-of-sale system.
Support, coach, and develop Customer Service Representatives when applicable, ensuring adherence to quality standards and safety procedures.
Perform duties outside the office when applicable, including on-site vehicle appraisals, store errands, and external marketing.
Work toward Company performance standards by pursuing business-to-business partnerships, obtaining referrals, and participating in or hosting store and community events.
Maintain office security and follow opening and closing procedures, including management of the vault and cash drawer.
Help ensure compliance with Company policies and procedures and applicable local, state, and federal laws and regulations.
Help conduct store audits, create reports, and compile financial data to support compliance.
Monitor and maintain the appearance and cleanliness of the store inside and outside, address basic facility needs, and schedule maintenance services.
Work efficiently in a fast-paced, changing environment, handling multiple challenging tasks to meet individual and team performance standards.
Conduct additional tasks as directed by leadership.
Maintain a full-time schedule of at least 40 hours per week with regular in-person attendance, including weekends.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training that can support movement into opportunities across the Company's eleven brands.
Enrollment in a key holder program designed to develop leadership potential for promotion.
Performance-based career advancement.
Educational reimbursement program.
Multiple medical insurance coverage choices, all including telemedicine and medical spending account options (HSA/FSA).
Traditional and Roth 401(k) retirement plans with a Company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program providing free access to mental health resources, life coaching, and other support for employees and family members.
Free access to discounts from nationwide and local retailers through a Discount Marketplace.
Paid time off starting at 12 days in the first year and growing with tenure.