Assistant Store Manager

Genuine Parts Company•Baltimore, MD

13d•Onsite

About The Position

The Assistant Store Manager uses automotive, customer service, operational, and leadership expertise to help operate a NAPA retail store and support its goal of becoming the dominant parts supplier in the market. The role provides primary support to the Store Manager across store functions while retaining active customer-facing sales responsibilities. It oversees store operations—including counter sales, inventory and receiving, delivery coordination, housekeeping, and related tasks—by coaching team members, monitoring progress, and assisting with or performing work as needed to maintain standards, coverage, and continuity. This role is designed as a developmental pathway to Store Manager. It may require overtime based on business needs and keyholder duties, including opening and closing the store.

Requirements

High school diploma or equivalent.
Leadership experience.
Passion for customer care and building long-term relationships.
Ability to thrive in a fast-paced, complex environment.
Knowledge of cataloging and/or inventory management systems.
Ability to lift 60 pounds in some situations.
Customer-centric approach with both external and internal customers.
Ability to stand and walk for extended periods, bend, stoop, reach, and use ladders or stools.
Ability to use hand trucks, dollies, and hydraulic lifts.
Visual accuracy for identifying part numbers and sequences.
Ability to multitask and maintain attention to detail in a fast-paced environment.
Automotive aftermarket service industry or hobby/DIY experience, or willingness to learn about automotive products.
Experience in a parts store, auction, retail store, auto body/collision, or management in a fast-food, restaurant, or convenience-store setting.

Nice To Haves

Technical or trade school coursework or degree completion.
Background in or passion for the automotive, heavy equipment, farm, diesel, marine, or dealership industries.
ASE certifications.
NAPA Know How.

Responsibilities

Partner daily with the Store Manager on operations, sales execution, inventory health, labor and scheduling alignment, and team performance; may influence or take responsibility for direct reports and labor-planning financial impact.
Sell actively and build customer relationships through retail and wholesale channels, including in-store, phone, and external dealer or wholesale calls as needed.
Model expected behaviors, processes, and customer service standards.
Execute or oversee opening and closing routines, including security, cash reconciliation, end-of-day reporting, and facility readiness.
Handle or support administrative tasks such as scheduling input, compliance documentation, performance tracking and reporting, and basic P&L awareness items.
Monitor and act on store metrics, including sales, inventory accuracy and turn, customer satisfaction, cleanliness and organization, labor efficiency, and loss prevention; identify trends and solve problems.
Provide leadership oversight, training, and performance management for store functions such as counter sales, order pulling, receiving, stocking, and delivery coordination; set expectations, coach the team, monitor outcomes, and assist as necessary.
Support talent development through coaching and mentoring successors for advancement.
Drive adherence to safety, asset protection, operational processes, and continuous improvement initiatives.