About The Position

The Assistant Store Manager assists the Store Manager with daily retail store operations to support sales and profitability through merchandising execution, expense and inventory management, team training and development, human resources activities, and outstanding customer service. The role supports store staff performance, compliance with company policies and business standards, recruiting and training, performance evaluations, expense and shrink management, inventory counts, and customer service. The position may require working in multiple stores within the assigned district. The work week is not to exceed 40 hours, and a flexible schedule is required, including days, nights, weekends, and holidays.

Requirements

  • At least one year of retail management experience.
  • Solid knowledge of business and excellent command of English to communicate effectively with management, associates, and customers.
  • Strong interpersonal skills, including poise, tact, and diplomacy when handling sensitive and confidential situations.
  • Ability to think strategically, plan, and organize effectively.
  • Professionalism in all situations.
  • Analytical ability to gather and summarize data for reports, solve administrative problems, and prioritize work.
  • Results-driven, with critical and creative thinking skills; project management, time management, analytical, and organizational skills.
  • Ability to exercise discretion, maintain confidentiality, and use independent judgment, compassion, and diplomacy.
  • Ability to plan, organize, multitask, set priorities, and respond proactively to changing demands from multiple sources.
  • Ability to execute directives with precision and consistency.
  • Working knowledge of Microsoft Office products.
  • Willingness to work in multiple stores in the assigned district.
  • Reliable transportation and willingness to travel by car, plane, or train.
  • Ability to stand for extended periods and lift, carry, push, or pull up to 50 pounds.
  • Ability to work extended hours during critical project phases and in a fast-paced, dynamic environment with flexibility.

Responsibilities

  • Support the overall quality and performance of retail store staff.
  • Ensure compliance with company policies and procedures.
  • Model effective leadership to build commitment to store goals and training standards.
  • Assist with recruiting, selecting, training, and developing store personnel.
  • Assist with annual performance evaluations for store employees and provide feedback to the Store Manager.
  • Assist with expense management and develop strategies to help stores perform within budget.
  • Help monitor and identify loss or inventory inconsistencies and support shrink results at or below company plan.
  • Monitor and control operational compliance, safety, and business standards.
  • Support employee training in suggested selling and merchandising techniques.
  • Uphold customer service standards and provide customers with a friendly environment and outstanding service.
  • Assist in completing accurate and regular merchandise inventory counts.
  • Perform other assigned duties.
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