Assistant Store Manager

Community Choice Financial Family of Brands•Hutchinson, KS

7d•Onsite

About The Position

The Assistant Store Manager supports customers with financial services and helps run the store while developing leadership skills through account management, customer outreach, and risk management. The role is performance-driven and includes opportunities for training, development, and career advancement. The position involves assessing and processing financial transactions, supporting customer relationships and account recovery, coaching customer service representatives when applicable, maintaining store security and compliance, and helping manage store operations and appearance. This is a full-time, in-person position requiring regular attendance, including weekends, with a minimum of 40 hours per week. The stated wage is $19.25 per hour.

Requirements

High school diploma or equivalent.
At least one year of experience in customer service, sales, or retail.
At least three months of supervisory, key holder, or relevant leadership experience.
Excellent verbal and written communication skills.
Proficiency with phones, point-of-sale systems, Microsoft Office, and other computer systems.
Must be at least 18 years of age (19 in Alabama).
Valid driver’s license, auto insurance, and a personal vehicle for use during the workday; mileage is compensated.
Background check required; checks and results are handled in accordance with applicable law.
Ability to meet physical demands, including frequently remaining stationary and standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.

Nice To Haves

Management experience in retail, convenience store, grocery, finance, service, or related industries.
Experience in check cashing, document verification, or money order processing.
Bilingual English/Spanish ability; may be required at certain locations.

Responsibilities

Offer financial services suited to customers’ needs.
Assess transaction risk and evaluate and accurately process loan and pawn applications, check-cashing transactions, and ancillary products.
Complete daily call campaigns to market services, build business, nurture customer relationships, and support brand recognition and loyalty.
Oversee account management and recovery processes, including collection calls, while emphasizing customer service and preventing losses and charged-off accounts.
Maintain accurate and reliable customer information in the point-of-sale system.
Provide support, coaching, and development to Customer Service Representatives, when applicable, to ensure quality standards and safety procedures are followed.
Perform duties outside the office when applicable, including on-site vehicle appraisals, store errands, and external marketing.
Work toward Company performance standards through business-to-business partnerships, referrals, and in-store and community events.
Maintain office security protocols and complete proper opening and closing procedures, including management of the vault and cash drawer.
Help ensure compliance with Company policies and procedures and applicable local, state, and federal laws and regulations.
Help conduct store audits, create reports, and compile financial data to support compliance.
Monitor and maintain the store’s internal and external appearance and cleanliness, address basic facility needs, and schedule maintenance services.
Work efficiently in a fast-paced, changing environment while handling multiple challenging tasks and meeting individual and team performance standards.
Conduct additional tasks as directed by leadership.
Maintain a full-time work schedule with regular in-person attendance, including weekends, for at least 40 hours per week.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with professional and personal development e-learning modules.
Cross-brand training for opportunities across the company’s eleven brands.
Enrollment in a key holder program designed to develop leadership potential for promotion.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance coverage choices, all including telemedicine and medical spending account options (HSA/FSA).
Traditional and Roth 401(k) retirement plans with a Company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Free access to mental health resources, life coaching, and other resources for employees and their family members through the Employee Assistance Program.
Free access to discounts from nationwide and local retailers through the Discount Marketplace.
Paid time off starting at 12 days in the first year and increasing with tenure.