Assistant Store Manager

Genuine Parts Company•Baldwinsville, NY

11d

About The Position

The Assistant Store Manager supports the Store Manager across store functions while maintaining active customer-facing sales responsibilities. The role provides operational oversight to ensure counter sales, inventory and receiving, delivery coordination, housekeeping, and other store tasks are completed to standard. The Assistant Store Manager coaches team members, monitors progress, and steps in when needed to maintain coverage and store continuity. This position is intended as a developmental pathway to becoming a Store Manager. It may require overtime based on business needs and keyholder responsibilities for opening and closing the store. The role uses automotive, customer service, operational, and leadership expertise to help operate a NAPA retail store and strengthen its position as a parts supplier in the market. Performance is assessed through customer satisfaction and issue resolution, sales and store operations, product knowledge and technical advisory capability, people metrics, and store metrics including sales, P&L, and OPEX.

Requirements

High school diploma or equivalent.
Experience in the automotive aftermarket service industry or automotive hobby/DIY world, or willingness to learn about automotive topics.
Leadership experience.
Passion for customer care and building long-term relationships.
Ability to thrive in a fast-paced and complex environment.
Knowledge of cataloging and/or inventory management systems.
Ability to lift 60 pounds in some situations.
Entirely customer-centric approach to external and internal customers.

Nice To Haves

Technical or trade school courses or degree completion.
Background in or passion for automotive, heavy equipment, farm, diesel, marine, or dealership industries.
Experience in a parts store, auction, retail store, auto body/collision, or management in fast food, restaurant, or convenience store settings.
ASE Certifications.
NAPA Know How.

Responsibilities

Partner daily with the Store Manager on operations, sales execution, inventory health, labor and scheduling alignment, and team performance.
Actively sell and build customer relationships across retail and wholesale channels, including in-store, phone, and external dealer or wholesale calls as needed.
Model expected behaviors, processes, and customer standards.
Execute or oversee opening and closing routines, including security, cash reconciliation, end-of-day reporting, and facility readiness.
Handle or support administrative tasks, including scheduling input, compliance documentation, performance tracking and reporting, and basic P&L awareness items.
Monitor core store metrics—including sales, inventory accuracy and turn, customer satisfaction, cleanliness and organization, labor efficiency, and loss prevention—and identify trends and solutions.
Provide leadership oversight, training, and performance management for store functions such as counter sales, order pulling, receiving, stocking, and delivery coordination; set expectations, coach, monitor outcomes, and assist as needed.
Support talent development through coaching and mentoring successors for advancement.
Drive adherence to safety, asset protection, operational processes, and continuous improvement initiatives.