Assistant Store Manager

Extra Space Storage • Lakewood, WA

25d • $20 - $22

About The Position

The Assistant Store Manager supports the daily operations of one or more self-storage locations under the guidance of the District Manager and Store Manager. The role helps ensure high cleanliness standards and operational excellence, builds customer relationships through in-person and phone interactions, presents a structured sales process, and manages customer accounts. The position works between multiple stores in the district. The office closes at 6 p.m., and this location is closed on Sundays. Bilingual Spanish is preferred.

The role may involve indoor and outdoor responsibilities, from sedentary desk work to physical tasks with varying demands and exposure to seasonal weather. Regular activities include standing, walking, climbing stairs, bending, sitting, and lifting or moving items up to 35 pounds regularly and up to 50 pounds occasionally.

Requirements

• At least 1 year of customer-facing work experience.
• A current, valid driver’s license and access to a reliable personal vehicle for daily bank deposits and travel to other sites as needed, except in New York City and Brooklyn.
• High school diploma or GED.
• Ability to regularly lift or move items up to 35 pounds and occasionally up to 50 pounds.
• Ability to perform indoor and outdoor duties, including standing, walking, climbing stairs, bending, and sitting, with exposure to seasonal weather conditions.

Nice To Haves

• Sales experience.
• Bilingual Spanish.
• College education.

Responsibilities

• Build and maintain strong customer relationships by identifying storage needs and providing tailored solutions.
• Maximize sales objectives through unit rentals, unit insurance, and moving supplies.
• Maintain cleanliness through ongoing site maintenance, including sweeping, mopping, and grounds maintenance in the office, storage building, and surrounding areas.
• Perform daily site safety inspections, including lock checks.
• Address and resolve customer concerns about billing, security, auctions, and proper site usage.
• Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
• Establish and maintain professional relationships with Extra Space employees.
• Perform additional duties as assigned.

Benefits

• Paid Time Off accrued throughout the year, increasing with years of service.
• 401(k) match with Traditional and/or Roth choices.
• Affordable medical benefit options with up to a $1,000 annual employer contribution to a Health Savings Account.
• EXTRA Healthy Wellness Program with rewards toward medical premiums.
• BenefitHub discounts on apparel, auto, electronics, entertainment, pets, travel, and other items.
• Daytime hours with the potential for Sundays off, dependent on location.
• Growth opportunities throughout the United States.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED