Assistant Store Manager
About The Position
The Assistant Store Manager supports the daily operations of one or more self-storage locations under the guidance of the District Manager and Store Manager. The role helps ensure high standards of cleanliness and operational excellence while building customer relationships through in-person and phone interactions, presenting a structured sales process, and managing customer accounts. This position works between multiple stores in the district. The specified location is closed on Sundays, and the office closes at 6 p.m. Extra Space Storage is described as the largest self-storage company in the United States by store count, with more than 4,000 stores nationwide. The company seeks reliable employees with strong communication skills and a passion for helping people. Applications are accepted until the position is filled.
Requirements
- At least 1 year of customer-facing work experience.
- A current valid driver’s license and access to a reliable personal vehicle for daily bank deposits and travel to other sites as needed, except in New York City and Brooklyn.
- High school diploma or GED.
- Ability to perform indoor and outdoor work, from sedentary desk work to physical duties, with exposure to seasonal weather conditions.
- Ability to stand, walk, climb stairs, bend, sit, and lift or move items up to 35 pounds regularly and up to 50 pounds occasionally.
Nice To Haves
- Sales experience is preferred.
- College education is a plus.
Responsibilities
- Build and maintain strong customer relationships by identifying storage needs and providing tailored solutions.
- Maximize sales objectives through unit rentals, unit insurance, and moving supplies.
- Maintain cleanliness through ongoing site maintenance, including sweeping, mopping, and grounds maintenance in the office, storage buildings, and surrounding areas.
- Perform daily site safety inspections, including lock checks.
- Address and resolve customer concerns related to billing, security, auctions, and proper site usage.
- Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
- Establish and maintain professional relationships with Extra Space employees.
- Perform additional duties as assigned.
Benefits
- Paid time off accrued throughout the year, increasing with years of service.
- 401(k) match with Traditional and/or Roth choices.
- Affordable medical benefit options, with up to a $1,000 annual employer contribution to a Health Savings Account.
- EXTRA Healthy Wellness Program with rewards toward medical premiums.
- BenefitHub discounts on apparel, auto, electronics, entertainment, pets, travel, and other items.
- Competitive starting pay.
- Daytime hours and the potential for Sundays off, depending on location.
- Company culture and growth opportunities throughout the United States.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
