Assistant Store Manager

Community Choice Financial Family of Brands•Swainsboro, GA

5d•Onsite

About The Position

The Assistant Store Manager supports customers with financial needs while gaining practical experience operating a store. The role develops leadership skills through account management, customer outreach, and risk management, and contributes to store performance in a fast-paced, customer-focused environment. The position is in person and maintains a full-time schedule of at least 40 hours per week, including weekends. The stated hourly wage is $16.00. The Community Choice Financial Family of Brands provides consumer specialty finance services through more than 10 brands, with over 1,500 stores across 24 states and online offerings in 20 states. The company’s stated purpose is to help people access short-term financial services when needed.

Requirements

High school diploma or equivalent.
At least one year of experience in customer service, sales, or retail.
At least three months of supervisory, key-holder, or relevant leadership experience.
Excellent verbal and written communication skills.
Proficiency with phones, point-of-sale systems, Microsoft Office, and other computer systems.
At least 18 years of age (19 in Alabama).
Valid driver’s license, auto insurance, and a personal vehicle available for workday use; mileage is compensated.
Must pass a background check conducted and considered in accordance with applicable law.
Ability to meet physical demands that frequently include remaining stationary, standing up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.

Nice To Haves

Management experience in retail, convenience store, grocery, finance, service, or related industries.
Experience with check cashing, document verification, or money order processing.
Bilingual English/Spanish; may be required at certain locations.

Responsibilities

Offer financial services suited to customers’ needs.
Assess transaction risk and evaluate and process loan and pawn applications, check-cashing transactions, and ancillary products accurately.
Complete daily call campaigns to market services, build business, and develop customer relationships and brand loyalty.
Oversee account management and recovery, including collection calls, while focusing on customer service and preventing losses and charge-offs.
Maintain accurate and reliable customer information in the point-of-sale system.
Support, coach, and develop Customer Service Representatives when applicable, promoting quality standards and safety procedures.
Perform duties outside the office when applicable, including vehicle appraisals, store errands, and external marketing.
Work toward company performance standards through business-to-business partnerships, referrals, and in-store and community events.
Maintain store security and follow opening and closing procedures, including managing the vault and cash drawer.
Help ensure compliance with company policies and procedures and applicable laws and regulations; help conduct audits, prepare reports, and compile financial data.
Monitor store appearance and cleanliness and address basic facility needs, including scheduling maintenance.
Manage multiple tasks in a fast-changing environment while meeting individual and team performance standards.
Perform additional tasks as directed by leadership.
Maintain a full-time schedule of at least 40 hours weekly, with regular in-person attendance, including weekends.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to an e-learning system with professional and personal development modules.
Cross-brand training and opportunities across the company’s brands.
Key-holder program designed to develop leadership and promotion potential.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance choices, including telemedicine and HSA/FSA options.
Traditional and Roth 401(k) retirement plans with a company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program access to mental health resources, life coaching, and other support for employees and family members.
Discount Marketplace access to exclusive nationwide and local retailer discounts.
Paid time off starting at 12 days in the first year and increasing over time.