Assistant Store Manager

Carter's • Nashville, TN

1d

About The Position

As an Assistant Store Manager at Carter’s, you will be a welcoming first point of contact for growing families and help customers discover products for the important moments in their parenting journey. You will foster an inclusive environment, value and develop team members’ skills, and continually build knowledge of product styles, features, and benefits.

You will support the Store Manager in leading store operations, workforce management, customer service, merchandising, and team development. The role includes coaching employees, monitoring business performance and key performance indicators, and helping improve store results. Availability may include days, nights, weekends, and holidays as scheduled, with at least two closing shifts per week.

Requirements

• At least 1 year of retail or related management experience.
• High school diploma or GED.
• Effective and professional verbal and written communication skills.
• Demonstrated leadership, supervisory, and customer engagement skills.
• Proficient computer and technology skills, including Outlook, Excel, and web navigation.
• Ability to lift 40 pounds as needed and frequently bend, stoop, reach, push, and pull.
• Ability to stand or walk for extended periods and climb up and down a ladder.
• Availability that may include days, nights, weekends, and holidays as scheduled, including a minimum of two closing shifts per week.

Nice To Haves

• A positive and solutions-oriented mindset.

Responsibilities

• Execute workforce management to ensure a genuine customer focus on the sales floor.
• Welcome customers and assist them with product styles, features, and benefits.
• Foster a positive, safe, and inclusive environment for employees and customers.
• Model service standards and the omnichannel experience while coaching others to succeed.
• Analyze business performance and take action to improve results by communicating and driving key performance indicators with the team.
• Build customer loyalty through company-sponsored programs, including credit.
• Assist the Store Manager with recruiting, hiring, training, developing, and retaining the store team.
• Recognize exceptional performance and redirect employees when needed.
• Plan, track, analyze, and report task completion and financial results using company tools.
• Partner with the Store Manager to plan and execute merchandising standards, promotions, markdowns, and product placement.
• Reduce loss through customer service, education, and operational controls.

Benefits

• Schedules designed to support work-life balance.
• Health benefits and mental health benefits.
• 30% discount on Carter’s brands.
• Referral bonuses.
• Tuition-free GED or bachelor’s degree through the Advance You program, or English as a second language learning.
• Paid time off and holidays.
• Parental leave.
• Adoption assistance.
• Charitable matching gifts.
• Professional and personal development and career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED