Assistant Store Manager

O'Reilly Auto Parts•Snowflake, AZ

About The Position

The Assistant Store Manager supports the Store Manager in sales, customer service, store appearance, and store operations. This position manages the store when the Store Manager is absent or when working opposing shifts, and leads store team members in serving customers. Bilingual candidates are encouraged to apply; Spanish is highly desired. The role includes supervising customer service and sales execution, supporting staffing and team development, assisting with recruiting and hiring, and ensuring customer transactions, orders, merchandising, communications, and store procedures are completed according to company policy. The Assistant Store Manager also performs opening and closing duties and helps maintain the store, its equipment, and delivery vehicles. O’Reilly Auto Parts describes a promote-from-within culture and offers competitive wages, paid time off, a stock purchase plan, a 401(k) with employer contributions starting day one, medical, dental, and vision insurance, optional flexible spending account, health and wellbeing programs, tuition assistance, and career growth opportunities.

Requirements

Sales Specialist Training.
Assistant Manager Certification.
RSS Certification.

Nice To Haves

Certified Parts Professional Certification.
ASE Certification.
Fluency in multiple languages; Spanish is highly desired.

Responsibilities

Lead store team members in providing excellent customer service to retail and professional customers.
Supervise customer service on the retail showroom and team-member execution of customer service programs.
Work with the Store Manager to ensure the retail sales counter is adequately staffed, especially during peak business hours.
Assist the Store Manager with setting team-member goals, giving feedback, coaching and mentoring, and ensuring team members stay current on training.
Assist with recruiting and hiring, including scheduling and participating in interviews, evaluating candidates, and collaborating with management on candidate selection.
Ensure telephone calls are answered according to company policy.
Ensure buy online/ship to store orders, hub and store-to-store transfers, and DC add orders are processed promptly, and contact customers about arrivals as needed.
Use the electronic outside purchase order ledger to handle special orders and outside purchases efficiently and according to procedure.
Ensure customer returns and exchanges are handled efficiently and courteously, refunds are accurately issued using the correct payment method, and returned merchandise is processed or staged correctly.
Ensure all merchandise, including core charges and warranties, is invoiced before leaving the store.
Ensure Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.
Ensure team members follow company policies, including posted schedules, management approval for schedule changes or deviations, and proper clock-in and clock-out procedures.
Perform store opening and closing duties, including day-end procedures; verifying and securing money and deposits; preparing bank deposits as needed; checking night security lights; locking doors and securing the building; arming or disarming security alarms; and securing delivery vehicles in a designated area.
Assist the Store Manager in maintaining the store building, parking lot, exterior signage and lighting, computer hardware, in-store service and test equipment, and delivery vehicles.
Perform other duties as assigned.