Assistant Store Manager

Carter's • Rockwall, TX

3d

About The Position

As an Assistant Store Manager at Carter’s, you will be a welcoming first point of contact for growing families and help customers find products for milestones throughout their parenting journey. You will foster an inclusive environment, build product knowledge, and support the Store Manager in leading store operations and developing the team.

The role focuses on customer service, workforce management, store performance, and execution of merchandising and operational standards. You will coach employees, help build customer loyalty, analyze business results, and contribute to a safe and positive experience for both customers and employees.

Requirements

• A positive, solutions-oriented mindset.
• Effective and professional verbal and written communication skills.
• Demonstrated leadership, supervisory, and customer engagement skills.
• Proficient computer and technology skills, including Outlook, Excel, and web navigation.
• At least 1 year of retail or related management experience.
• A high school diploma or GED.
• Ability to lift 40 pounds as needed and frequently bend, stoop, reach, push, and pull.
• Ability to stand or walk for extended periods and climb up and down a ladder.
• Availability that may include days, nights, weekends, and holidays as scheduled, including at least two closing shifts per week.

Responsibilities

• Execute workforce management to ensure a genuine customer focus on the sales floor.
• Welcome customers and assist them with product styles, features, and benefits.
• Foster a positive, safe, and inclusive environment for employees and customers.
• Model service standards and the omnichannel experience while coaching others.
• Analyze business performance and take action to improve results by communicating and driving KPIs with the team.
• Build customer loyalty through company-sponsored programs, including credit.
• Participate in recruiting, hiring, training, and developing the store team with the Store Manager.
• Recognize exceptional performance and redirect employees when needed.
• Plan, track, analyze, and report task completion and financial results using company tools.
• Partner with the Store Manager on merchandising standards, promotional planning, markdown execution, and product placement.
• Reduce loss through customer service, education, and operational controls.

Benefits

• Schedules designed to support work-life balance.
• Health benefits and mental health benefits.
• 30% discount on Carter’s brands.
• Referral bonuses.
• Tuition-free GED or bachelor’s degree through the Advance You program, or English as a second language learning.
• Paid time off and holidays.
• Parental leave.
• Adoption assistance.
• Charitable matching gifts.
• Professional and personal development opportunities and development programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED