Assistant Store Manager-1210

CNG Holdings, Inc.•Eau Claire, WI

About The Position

The Assistant Store Manager is a front-line brand ambassador for Check N Go, Allied Cash Advance, or Cash Store, which are part of CNG Holdings, Inc. The role supports the company’s mission and core values while delivering outstanding customer service and regulatory excellence. The Assistant Store Manager serves and educates customers about financial products and services, handles transactions and cash, responds to customer inquiries and concerns, and follows applicable regulations and company procedures. The role may require travel among stores in an assigned district and to neighboring districts, including overnight travel, and requires working assigned shifts as scheduled.

Requirements

High school diploma, GED, or equivalent experience.
Strong customer service, active listening, and verbal and written communication skills.
Proficiency in Microsoft Office programs.
Ability to multitask, prioritize, and work autonomously.
Must have reliable personal transportation in accordance with company policy; public transportation or transportation from family or friends may not qualify.
Must maintain a valid driver’s license and valid automobile insurance while employed.
Ability and willingness to consistently embrace the company’s core values of accountable, inclusive, transparent, and focused.
Ability to travel to all stores within the assigned district using a personal vehicle; travel to neighboring districts and overnight travel may be required.
Must be able to work assigned shifts as scheduled.
Must be able to lift up to 50 pounds, with or without reasonable accommodations.

Nice To Haves

At least one year of experience in sales, customer service, and/or cash handling is preferred.

Responsibilities

Present and explain product and service options that meet customers’ needs.
Escalate unresolved customer issues to the store manager, District Director of Operations, or corporate office.
Answer telephone inquiries about general questions, customer applications, requests, and other issues.
Make outbound sales, courtesy, and collection calls in accordance with federal regulations, operating procedures, and district or region volume expectations.
Respond professionally and accurately, explain possible solutions, and help customers feel supported and valued.
Use active listening to confirm or clarify information and diffuse customer complaints.
Handle and count currency, cash, and coins; manage a cash drawer; count deposits; move cash from a secure safe to a cash drawer; and perform other cash-handling tasks, including bank deposits or pick-ups as assigned.
Balance individual batch receipts against store sales reports at the end of the day and assist in resolving over/short discrepancies.
Perform customer verifications to validate information presented.
Process transactions accurately and according to company policy, including loans, check cashing, and Net Spend.
Comply with federal and state regulations and company policies and procedures.
Complete compliance training and quarterly I Agree requirements on time.
Travel to stores within the assigned district and, as requested, neighboring districts; overnight travel may be required.
Work assigned shifts as scheduled.
Perform other duties as assigned.