Assistant Store Manager-1210

CNG Holdings•Eau Claire, WI

About The Position

The Assistant Store Manager is a front-line brand ambassador for Check N Go, Allied Cash Advance, or Cash Store, all part of CNG Holdings, Inc. The role supports the company’s mission and core values while ensuring outstanding customer service and regulatory compliance. The position serves and educates customers about available financial products and services, handles transactions and cash, and helps resolve customer issues. The role may require travel among stores in the assigned district, travel to neighboring districts, and occasional overnight travel.

Requirements

High school diploma, GED, or equivalent experience.
Strong customer service, active listening, and verbal and written communication skills.
Proficiency in Microsoft Office programs.
Ability to multitask, prioritize, and work autonomously.
Personal reliable transportation that complies with company policy; public transportation and transportation from family or friends may not qualify.
Maintain a valid driver’s license and valid automobile insurance while employed.
Ability and willingness to consistently embrace the company’s core values of accountability, inclusiveness, transparency, and focus.
Ability to meet the physical demands of the role, including lifting up to 50 pounds, with or without reasonable accommodation.
Ability to travel to stores within the assigned district and potentially neighboring districts, including possible overnight travel.
Availability to work assigned shifts as scheduled.

Nice To Haves

At least 1 year of experience in sales, customer service, and/or cash handling.

Responsibilities

Serve and educate customers by presenting product and service options that meet their needs.
Escalate issues to the Store Manager, District Director of Operations, or corporate office when unable to resolve them directly with the customer.
Answer telephone inquiries about general questions, customer applications, requests, and other issues.
Make outbound customer sales, courtesy, and collection calls in accordance with federal regulations, store procedures, and district or regional volume expectations.
Respond professionally and accurately, explain possible solutions, and ensure customers feel supported and valued.
Use active listening to confirm or clarify information and help diffuse customer complaints.
Handle and count currency, cash, and coins; manage a cash drawer; count deposits; and move cash from the secure safe to the cash drawer.
Make bank deposits or bank pickups, if assigned.
Balance individual batch receipts with store sales reports at the end of the day and assist in resolving over/short discrepancies.
Perform customer verifications to validate information presented.
Process transactions accurately and according to company policy, including loans, check cashing, and NetSpend transactions.
Comply with federal and state regulations and company policies and procedures.
Complete compliance training and quarterly I Agree requirements on time.
Perform other duties as assigned.
Travel to all stores within the assigned district using a personal vehicle and, if requested, travel to neighboring districts.
Work assigned shifts as scheduled.