Assistant Store Manager

Staples Canada • Kalispell, MT

5d

About The Position

Assistant Managers drive sales, services, and customer engagement in the store and ensure the store is ready for business. They build customer relationships that foster loyalty, provide total solutions to meet customer needs, and grow the business. The Assistant Store Manager guides the team in being positive, inclusive, and collaborative while helping customers achieve their goals.

This role provides leadership in community engagement, customer service, sales, and team development. It supports sales and services goals, profit margin, store operations, merchandising, and cost control, and shares responsibility for total store operations. The Assistant Store Manager partners with the General Manager on operational tasks and acts as the Floor Leader.

Requirements

• At least 2 years of experience managing a sales team in retail or a services industry.
• Experience managing and coaching a team in a customer-centric, solutions-based environment.
• Ability to engage with customers and understand their needs.
• Strong communication, organization, and planning skills, with adaptability to changing business priorities.
• Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Ability to act honestly and with integrity regarding customer and business information.
• Ability to work cooperatively in a fast-paced and sometimes stressful environment.
• Ability to lift or move materials weighing 10–50 pounds, climb ladders, and stand and walk continuously.

Nice To Haves

• Experience using financial metrics to track sales progress and drive profitable sales and margins.
• Ability to network and engage with the community.

Responsibilities

• Ensure the store culture reflects Staples values and its commitment to the community.
• Develop a high-performing team focused on exceptional store experiences, consultative selling, conversions, and total solutions for every customer.
• Coach, train, and use role-playing to help the team deliver results.
• Meet sales and services goals, profit margin objectives, and store execution goals.
• Establish a business cadence for sales readiness.
• Provide daily direction on merchandising opportunities in the store.
• Partner with the General Manager to delegate operational tasks.
• Share responsibility for total store operations and cost control, and act as the Floor Leader.
• Champion company initiatives and adapt to changes in priorities and responsibilities.
• Review business results against goals and strategies and develop plans for growth and improvement.
• Engage with customers to understand their needs.
• Manage conflict in a reasonable, nonconfrontational, and cooperative manner.

Benefits

• Full-time hours
• Generous paid time off
• Career development program
• Weekly pay
• Bonus plan eligibility
• 401(k) with company match
• Full medical, dental, and vision insurance
• Associate discounts on in-store and online merchandise, services, and warranty plans
• Discounts at hundreds of retailers, restaurants, and more
• Additional benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed