Assistant Store Manager

Boot Barn • Lafayette, IN

11d • Onsite

About The Position

The Assistant Store Manager is an essential member of the store leadership team, collaborating with the Store Manager to maintain an environment that supports Boot Barn’s Mission, Vision, and Values. The role supports exceptional customer service, partner development and engagement, merchandising standards, store operations, and store sales goals. The Assistant Store Manager also partners with the Store Manager and District Manager to pursue year-over-year increases and improve processes and productivity.

Boot Barn describes its culture as community-focused, collaborative, and inclusive. Partners work together to support one another, welcome all, celebrate heritage, and contribute to the company’s vision of offering everyone a piece of the American spirit.

The position requires availability for a variety of shifts, including nights, weekends, and holidays, flexibility to work extended hours when necessary, and up to 15% travel to support local stores as needed. The work involves a moderate physical demand level, including standing, walking, bending, and frequent lifting. The workspace is clean, orderly, properly lighted and ventilated, with moderate noise levels.

Requirements

• Associate’s degree and/or 2 to 4 years of experience in retail store management.
• Experience managing direct reports and leading teams in a selling environment.
• Strong organizational and time management skills, including the ability to manage multiple priorities.
• Strong communication and customer service skills.
• Availability to work a variety of shifts, including nights, weekends, and holidays, to meet business needs.
• Flexibility with scheduling and willingness to work extended hours when necessary.
• Ability to travel up to 15% to support local stores, as needed.
• Ability to stand, walk, and squat for more than 50% of the work shift; bend, stoop, kneel, and squat occasionally; and occasionally use a ladder and/or step stool.
• Ability to lift, move, and carry up to 40 pounds.
• Ability to read, count, and write to complete documentation and reports accurately, and to see, hear, and speak to communicate with partners and customers.
• Specific vision abilities include close, distance, and peripheral vision, depth perception, and ability to adjust focus; manual dexterity to finger, handle, feel, type, and reach with hands and arms.

Responsibilities

• Lead partners to foster a service and selling culture, exceed customer expectations, and build long-standing customer relationships.
• Review goals with partners and provide timely coaching, actionable feedback, and recognition; lead by example on the sales floor during peak business hours.
• Support continuous learning and partner training plans across operational and merchandising areas, and develop team members toward their career goals.
• Collaborate with the Store Manager to respond to changing business needs and procedures, adjust schedules as needed, implement operational directives, support interviewing and hiring, train operational staff on new policies and procedures, and communicate with District, Region, and Store Support Center partners as needed.
• Assess and communicate local customer needs to the Store Manager.
• Collaborate with the Store Manager to plan and execute community- or market-focused events that drive volume.
• Lead and coach associates in customer engagement through B Rewarded Loyalty Programs, and hold individuals and teams accountable for goals.
• Maintain appropriate merchandise stock levels, adjacencies, presentations, signage, and assortments while following Company visual presentation guidelines.
• Ensure markdown compliance and execution, and ensure product receipts are processed accurately and promptly.
• Partner with the Store Manager on inventory shrink plans and drive the strategy with the store team.
• Maintain product knowledge across western boots, work boots, denim, hats, and add-ons, and coach and train partners in these categories.
• Complete opening and closing procedures to company standards and comply with the company’s Time and Attendance policy and procedures.
• Follow and enforce applicable local, federal, and state laws, as well as Company policies, procedures, and practices.
• Apply strong business acumen and understand all aspects of store operations.
• Demonstrate professionalism in communication, attitude, and teamwork with customers, team members, corporate partners, and vendors, as well as high-quality work, attendance, and appearance.
• Perform additional duties as assigned by the District Manager or Store Support Center partners.

Benefits

• Competitive hourly rate plus selling incentives (SPIFFS) and monthly store sales bonus opportunity.
• 50% merchandise discount on Exclusive Brands and 40% discount on third-party brands.
• Paid Time Off plan for year-round Boot Barn Partners.
• Medical, dental, vision, and life insurance.
• 401(k) plan with company matching.
• Flexible schedules and work/life balance.
• Growth opportunities at every level; the company states it is opening 50+ new stores each year.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree