Assistant Store Manager

Goodwill of Western NY • Olean, NY

4d

About The Position

The Assistant Store Manager is a hands-on leadership role supporting the Store Manager in daily store operations, customer service, production, and team development. The role helps turn donations into opportunity by serving customers and donors, supporting staff, and contributing to job training, employment programs, and local community impact. The Assistant Store Manager may step into the Store Manager role when needed and is expected to build proficiency across store operations and production while developing skills for future advancement to Store Manager and Area Manager.

This is a fast-paced, hands-on position involving team leadership, operational planning, staffing support, merchandise coordination, compliance, reporting, and participation in team meetings. Compensation is $19–$24 per hour, based on experience and qualifications, with bonus eligibility tied to individual and store performance.

Requirements

• A reliable vehicle and valid New York State driver’s license.
• Strong verbal and written communication skills.
• Proven leadership ability and sound judgment.
• A passion for service, growth, and developing people.
• Ability to stand and walk for extended periods.
• Ability to perform frequent bending, reaching, and repetitive tasks, including tagging and hanging.
• Ability to lift, push, pull, and carry up to 50 pounds regularly.

Nice To Haves

• One year of retail management experience is preferred.

Responsibilities

• Support and lead store operations, customer service, production, and team development.
• Lead the store in the Store Manager’s absence, setting an example of professionalism and integrity.
• Execute daily, monthly, and annual operational plans to meet performance and budget goals.
• Train, coach, and develop team members while reinforcing service and production standards.
• Create a welcoming, mission-aligned environment for customers, donors, and staff.
• Assist with scheduling and staffing strategies to meet production and sales demands.
• Monitor donation levels and coordinate merchandise needs with the warehouse.
• Build proficiency across all areas of store operations and production.
• Ensure compliance with HR policies, safety standards, loss prevention, and company procedures.
• Prepare and review store reports.
• Lead and participate in team meetings and huddles.

Benefits

• Bonus eligibility tied to individual and store performance.
• Regular pay and benefits reviews to remain competitive and reward performance.
• Ongoing skill development and leadership training.
• Internal advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed