Assistant Store Manager

Boot Barn • Sunrise, FL

7d

About The Position

The Assistant Store Manager is an essential member of the store leadership team who collaborates with the Store Manager to cultivate and maintain an environment supporting Boot Barn’s Mission, Vision, and Values. The role helps uphold exceptional customer service, partner development and engagement, merchandising standards, store operations, and store sales goals. The Assistant Store Manager partners with the Store Manager and District Manager to pursue year-over-year increases and improve processes and productivity.

Boot Barn describes its community as one built on togetherness, collaboration, belonging, listening, innovation, mutual support, and celebrating each Partner’s contributions. Guided by the values of the West, the company celebrates heritage, welcomes all, and aims to offer everyone a piece of the American spirit.

The Assistant Store Manager leads and coaches partners in customer service and selling, supports team development and training, helps execute operational and merchandising standards, and works with store leadership to respond to business needs and local customer expectations. The position requires working a variety of shifts, including nights, weekends, and holidays, and may involve travel to support local stores. The physical work is primarily standing, walking, bending, and frequent lifting in a clean, orderly, properly lighted and ventilated retail workspace with moderate noise levels.

Requirements

• Associate's degree and/or 2 to 4 years of experience in retail store management.
• Experience managing direct reports and leading teams in a selling environment.
• Strong organizational and time-management skills, including the ability to manage multiple priorities.
• Strong communication and customer-service skills.
• Availability to work varied shifts, including nights, weekends, and holidays, to meet business needs.
• Flexible scheduling availability and willingness to work extended hours when necessary.
• Ability to travel up to 15% to support local stores as needed.
• Ability to meet the physical demands described, including standing, walking, squatting, occasional bending, stooping and kneeling, occasional ladder or step-stool use, and lifting, moving, and carrying up to 40 pounds.
• Ability to read, count, and write to complete documentation and reports accurately.
• Ability to see, hear, and speak to communicate with partners and customers; required vision abilities include close and distance vision, peripheral vision, depth perception, and focus adjustment.
• Manual dexterity to finger, handle, feel, type, and reach with hands and arms.

Responsibilities

• Lead partners in fostering a service and selling culture that exceeds customer expectations and builds long-standing relationships.
• Review goals with partners and provide consistent coaching, actionable feedback, and recognition.
• Lead by example and be present on the sales floor during peak business hours.
• Promote continuous learning and assist with partner training plans to improve operational and merchandising performance.
• Develop team members toward their career goals within the company.
• Collaborate with the Store Manager to respond to changing business needs and procedures, adjust schedules, implement operational directives, support interviewing and hiring, train staff on policies and procedures, and communicate with District, Region, and Store Support Center partners as needed.
• Assess and communicate local customer needs to the Store Manager.
• Work with the Store Manager to plan and execute sales-driving events involving outreach to the local community or market.
• Lead and coach associates in customer engagement through B Rewarded Loyalty Programs.
• Hold individuals and the team accountable for achieving goals.
• Maintain appropriate merchandise stock levels, adjacencies, presentations, signage, and assortments in accordance with customer needs and company visual presentation guidelines.
• Ensure markdown compliance and execution.
• Ensure product receipts are processed accurately and promptly.
• Partner with the Store Manager on inventory shrink plans and drive their execution with the store team.
• Maintain product knowledge across western boots, work boots, denim, hats, and add-ons, and coach and train partners in these categories.
• Complete opening and closing procedures to company standards and comply with time and attendance policies and procedures.
• Follow and enforce applicable local, federal, and state laws and company policies, procedures, and practices.
• Apply business acumen and understanding of store operations.
• Demonstrate professionalism, strong communication, teamwork, quality work, reliable attendance, and appropriate appearance.
• Perform additional duties assigned by the District Manager or Store Support Center partners.

Benefits

• Competitive hourly rate plus selling incentives (SPIFFS) and monthly store sales bonus opportunity.
• 50% merchandise discount on Exclusive Brands and 40% discount on third-party brands.
• Paid Time Off plan for year-round Boot Barn Partners.
• Medical, dental, vision, and life insurance.
• 401(k) plan with company matching.
• Flexible schedules and work/life balance.
• Opportunities for growth at every level.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree