7196 Assistant Store Manager (2)

CNG Holdings•Abilene, TX

About The Position

The Assistant Store Manager is a front-line brand ambassador for Check N Go, Allied Cash Advance, or Cash Store, all part of CNG Holdings, Inc. The role supports the company’s mission and values while ensuring outstanding customer service and regulatory excellence. The position serves and educates customers about financial products and services, handles customer transactions and cash, and follows applicable regulations and company procedures. The role may require travel among stores in the assigned district and neighboring districts, including occasional overnight travel.

Requirements

High school diploma, GED, or equivalent experience.
Strong customer service, active listening, and verbal and written communication skills.
Proficiency in Microsoft Office programs.
Ability to multitask, prioritize, and work autonomously.
Must have reliable personal transportation in accordance with company policy; public transportation and rides from family or friends may not qualify.
Must maintain a valid driver's license and valid automobile insurance while employed.
Ability and willingness to consistently embody the company’s core values: accountable, inclusive, transparent, and focused.
Ability to lift up to 50 pounds, with or without reasonable accommodation.
Must be able to travel to stores in the assigned district; travel to neighboring districts and overnight travel may also be required.
Must work assigned shifts as scheduled.

Nice To Haves

At least 1 year of experience in sales, customer service, and/or cash handling.

Responsibilities

Present available products and services to customers and help them identify options that meet their needs.
Escalate customer issues to the Store Manager, District Director of Operations, or corporate office when unable to resolve them directly.
Answer telephone inquiries about general questions, customer applications, requests, and other issues.
Make outbound customer sales, courtesy, and collection calls in accordance with federal regulations, store procedures, and district or regional volume expectations.
Respond professionally and accurately, explain possible solutions, and help customers feel supported and valued.
Use active listening to confirm or clarify information and address customer complaints.
Handle and count currency, cash, and coins; manage a cash drawer; move cash from the secure safe to the drawer; and perform other cash-handling duties.
Make bank deposits or bank pickups when assigned.
Balance individual batch receipts with store sales reports at the end of the day and help resolve over/short discrepancies.
Verify customer information.
Process transactions accurately and according to company policy, including loans, check cashing, and NetSpend.
Comply with federal and state regulations and company policies and procedures.
Complete compliance training and quarterly I Agree requirements on time.
Perform other duties as assigned.
Travel to stores within the assigned district, and potentially neighboring districts, using a personal vehicle.
Work assigned shifts as scheduled.