7196 Assistant Store Manager (2)

CNG Holdings, Inc.•Abilene, TX

About The Position

The Assistant Store Manager is a frontline brand ambassador for Check N Go, Allied Cash Advance, or Cash Store, all part of CNG Holdings, Inc. The role supports the company’s mission and values while ensuring outstanding customer service and regulatory compliance. The Assistant Store Manager serves and educates customers about financial products and services, processes transactions, handles cash, and helps resolve customer issues. The position requires travel among stores in an assigned district and may involve travel to neighboring districts or overnight travel.

Requirements

High school diploma, GED, or equivalent experience.
Strong customer service, active listening, verbal communication, and written communication skills.
Proficiency with Microsoft Office programs.
Ability to multitask, prioritize, and work autonomously.
Must have reliable personal transportation that complies with company policy; public transportation and transportation from family or friends may not qualify.
Must maintain a valid driver’s license and valid automobile insurance while employed.
Ability and willingness to consistently embrace the company’s values of accountability, inclusion, transparency, and focus.
Must be able to work assigned shifts as scheduled.
Must be able to travel to all stores within the assigned district using a personal vehicle.

Nice To Haves

One or more years of experience in sales, customer service, and/or cash handling.

Responsibilities

Present and explain product and service options to customers based on their needs.
Escalate customer issues to the store manager, District Director of Operations, or corporate office when unable to resolve them directly.
Answer telephone inquiries about general questions, applications, requests, and other issues.
Make outbound customer sales, courtesy, and collection calls in compliance with federal regulations and company procedures and expectations.
Respond professionally and accurately, explain possible solutions, and help customers feel supported and valued.
Use active listening to confirm or clarify information and address customer complaints.
Handle and count cash and coins, manage a cash drawer, count deposits, and move cash from the secure safe to the cash drawer; may make bank deposits or pickups.
Balance batch receipts with store sales reports at the end of the day and help resolve over/short discrepancies.
Verify customer information.
Process transactions accurately and according to company policy, including loans, check cashing, and Net Spend.
Comply with federal and state regulations and company policies and procedures.
Complete compliance trainings and quarterly I Agree requirements on time.
Travel to stores within the assigned district and, as needed, neighboring districts; overnight travel may be required.
Perform other duties as assigned.