Assistant Store Manager

Lilly Pulitzer•Grand Boulevard, FL

11d•Onsite

About The Position

The Assistant Store Manager is responsible for achieving the store’s budgeted net sales, providing an exceptional client experience, embodying Lilly Pulitzer’s brand positioning, and leading the store when the Store Manager is absent. The role upholds the company’s Core Values and Core Leadership Qualities, with an emphasis on growth and development. It is a full-time, hourly, non-exempt, in-store position averaging 40 hours per week and eligible for overtime and standard company benefits. Flexible hours, including nights, weekends, and holidays, may be required due to business seasonality; the role also adheres to the Company Retail Holiday time-off policy. The position requires collaboration, compliance with company policies and the Employee Handbook’s Code of Conduct, and is reviewed annually. Lilly Pulitzer’s brand mission is to inspire confidence and optimism, inviting everyone to shine bright and stand out. Its vision is “Create Your Sunshine, A Resort State of Mind,” with brand equities of Casual Glamour, Sunny & Spirited, and Charmingly Disarming.

Requirements

3–5 years of experience, preferably in fashion or luxury retail.
2 or more years of supervisory experience, preferably in fashion or luxury retail.
Proficiency in achieving and exceeding sales goals.
Ability to develop relationships with clients and colleagues.
Excellent written and verbal communication skills.
Excellent problem-solving and decision-making skills.
High level of ownership and responsibility.
Proficiency with Microsoft and Apple technology.
Ability to be on one’s feet and maneuver around the store during shift hours.
Ability to lift up to 20 pounds.

Nice To Haves

A four-year college degree is preferred but not required.
Prior knowledge of XStore and Tulip is a plus.

Responsibilities

Drive sales by delivering an exceptional client experience and supporting sales teams in focusing on clients.
Partner with the Store Manager to create action plans that achieve financial results and grow the business.
Develop strategies with the Store Manager to increase sales, expand community reach, and build strong teams.
Use company training tools and digital platforms to drive sales.
Understand and demonstrate the Lilly Pulitzer brand framework and selling culture, and ensure a strong client experience.
Take initiative to resolve client-related issues and build client relationships from greeting through post-sale contact.
Oversee assigned areas of responsibility and remain accountable for results.
Lead the sales floor and sales team, keeping client experience the top priority.
Share feedback about inventory needs, client insights, and team performance with the Store Manager and corporate partners.
Communicate company initiatives, emails, and announcements to the store team.
Promote a team atmosphere, motivate staff, and provide consistent feedback to the management team.
Coach employees in the moment with clear, concise, actionable feedback.
Approve and assist with payroll processing.
Support recruiting by conducting initial searches, facilitating interviews, and onboarding employees with the Store Manager.
Manage day-to-day store operations in the Store Manager’s absence, including personnel, payroll, and communication with AM/DM/RM and/or corporate partners.
Safeguard store assets.
Maintain Lilly Pulitzer visual and operational standards set by the Visual and Retail Operations teams.