Assistant Store Manager

Genuine Parts Company•Ellicott City, MD

27d

About The Position

The Assistant Store Manager uses automotive, customer service, operational, and leadership expertise to help operate a NAPA retail store and support its goal of becoming the dominant parts supplier in the market. The role provides primary support to the Store Manager across store functions while retaining active customer-facing sales responsibilities. It oversees completion of counter sales, inventory and receiving, delivery coordination, housekeeping, and other operational tasks by coaching team members, monitoring progress, and assisting or performing tasks as needed to maintain standards and store continuity. This position is designed as a developmental pathway to becoming a Store Manager. It may require overtime based on business needs and keyholder duties, including opening and closing the store. The position works in a retail and warehouse environment with frequent customer interaction and requires standing and walking for extended periods, lifting and moving parts and equipment up to approximately 60 pounds, frequent bending, stooping and reaching, and use of ladders or stools. Equipment may include hand trucks, dollies, and hydraulic lifts. The fast-paced work requires multitasking, attention to detail, and visual accuracy when identifying part numbers and sequences. The starting hourly rate is $15.00. For other positions, the starting rate is determined based on individual skills, experience, and qualifications.

Requirements

High school diploma or equivalent.
Leadership experience.
Passion for delivering customer care and building long-term relationships.
Ability to thrive in a very fast-paced and complex environment.
Knowledge of cataloging and/or inventory management systems.
Ability to lift 60 pounds in some situations.
Customer-centric approach with both external and internal customers.
Ability or willingness to learn automotive-related knowledge, if not already experienced in the automotive aftermarket service industry or hobby/DIY world.
Experience in a parts store, auction, retail store, auto body/collision business, or management in a fast-food, restaurant, or convenience-store environment.

Nice To Haves

Technical or trade school courses or degree completion.
Background in or passion for the automotive, heavy equipment, farm, diesel, marine, or dealership industries.
ASE certifications.

Responsibilities

Partner daily with the Store Manager on operations, sales execution, inventory health, labor and scheduling alignment, and team performance; may influence or be responsible for store direct reports and labor-planning financial impact.
Actively sell and build customer relationships across retail and wholesale channels, including in-store, phone, and external dealer or wholesale calls as needed.
Model expected behaviors, processes, and customer service standards.
Execute or oversee opening and closing routines, including security, cash reconciliation, end-of-day reporting, and facility readiness.
Handle or support administrative tasks such as scheduling input, compliance documentation, performance tracking and reporting, and basic P&L awareness items.
Monitor and act on store metrics, including sales, inventory accuracy and turn, customer satisfaction, cleanliness and organization, labor efficiency, and loss prevention; identify trends and help solve problems.
Provide leadership oversight, training, and performance management to support flexible execution of store functions, including counter sales, order pulling, receiving, stocking, and delivery coordination; set expectations, coach the team, monitor outcomes, and assist as needed.
Support talent development through coaching and mentoring successors for advancement.
Drive adherence to safety, asset protection, operational processes, and continuous improvement initiatives.