Assistant Store Manager

CNG Holdings, Inc.•Simpsonville, SC

About The Position

The Assistant Store Manager is a front-line brand ambassador for Check N Go, Allied Cash Advance, or Cash Store, all part of CNG Holdings, Inc. The role supports the company’s mission and core values while helping customers understand and access financial products and services. The Assistant Store Manager is responsible for providing outstanding customer service and maintaining regulatory excellence. The position includes serving and educating customers, responding to inquiries and complaints, making sales and collection calls, processing financial transactions, and handling cash. The role also requires following company policies and federal and state regulations, completing compliance training, and traveling to stores within the assigned district as needed. This description outlines the general nature of the work and is not a comprehensive list of all duties.

Requirements

High school diploma, GED, or equivalent experience.
Strong customer service, active listening, and verbal and written communication skills.
Proficiency in Microsoft Office programs.
Ability to multitask, prioritize, and work autonomously.
Own reliable personal transportation, as defined by company policy; public transportation or transportation from family or friends may not qualify.
Maintain a valid driver’s license and valid automobile insurance while employed.
Ability and willingness to consistently embrace the company’s core values of accountability, inclusiveness, transparency, and focus.
Ability to travel to all stores within the assigned district using a personal vehicle.
Ability to work assigned shifts as scheduled.

Nice To Haves

At least one year of experience in sales, customer service, and/or cash handling.

Responsibilities

Serve and educate customers by presenting product and service options that meet their needs.
Escalate unresolved issues to the store manager, District Director of Operations, or corporate office.
Answer telephone inquiries about general questions, applications, requests, and other issues.
Make outbound customer sales, courtesy, and collection calls in accordance with federal regulations, store procedures, and district or regional expectations.
Respond professionally and accurately, explain possible solutions, and help customers feel supported and valued.
Use active listening to confirm or clarify information and diffuse customer complaints.
Handle and count currency, cash, and coins; manage a cash drawer and deposits; move cash from the secure safe to the cash drawer; and, when assigned, make bank deposits or pickups.
Balance individual batch receipts against store sales reports at the end of the day and assist in resolving over/short discrepancies.
Perform customer verifications to validate information provided.
Process transactions accurately and in accordance with company policy, including loans, check cashing, and Net Spend.
Comply with federal and state regulations and company policies and procedures.
Complete compliance training and quarterly I Agree requirements on time.
Travel to stores within the assigned district and, as needed, neighboring districts.
Work assigned shifts as scheduled.
Perform other duties as assigned.