Assistant Store Manager

O'Reilly Auto Parts•Iowa City, IA

About The Position

The Assistant Store Manager supports the Store Manager in sales, customer service, store appearance, and store operations. The role manages the store during the Store Manager’s absence or when working opposing shifts and leads team members in serving customers. Bilingual candidates are encouraged to apply; Spanish is highly desired. The position helps maintain customer service and sales standards, supports team member hiring, training, coaching, and goal-setting, and oversees customer orders, merchandise transactions, store communications, merchandising tasks, and compliance with company policies. It also performs store opening and closing procedures and helps maintain the store, equipment, and delivery vehicles. O’Reilly Auto Parts describes a strong promote-from-within philosophy and offers a total compensation package that includes competitive wages, paid time off, stock purchase and retirement plans, insurance options, wellbeing programs, educational assistance, and career-growth opportunities.

Requirements

Sales Specialist Training.
Assistant Manager Certification.
RSS Certification.

Nice To Haves

Certified Parts Professional Certification.
ASE Certification.
Fluency in multiple languages; Spanish is highly desired.
Bilingual candidates are encouraged to apply.

Responsibilities

Lead store team members in providing excellent customer service to retail and professional customers.
Supervise customer service on the retail showroom, including team member execution of customer service programs.
Work with the Store Manager to ensure the retail sales counter is adequately staffed, particularly during peak business hours.
Assist the Store Manager with setting team member goals, giving feedback, coaching and mentoring, and keeping team members current on training.
Assist with recruiting and hiring tasks, including scheduling and participating in interviews, evaluating candidates, and collaborating with management on candidate selection.
Ensure the telephone is answered according to company policy.
Ensure buy online/ship to store, hub and store-to-store transfers, and DC add orders are processed promptly, and contact customers about shipment arrivals as needed.
Use the electronic outside purchase order ledger to ensure special orders and outside purchases are handled efficiently and according to procedure.
Ensure customer returns and exchanges are handled efficiently and courteously, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged correctly.
Ensure all merchandise, including core charges and warranties, is invoiced before it leaves the store.
Communicate Zipline messages and delegate and complete Image Maker and merchandising tasks as assigned.
Ensure team members comply with company policies, including posted schedules, management approval of schedule changes or deviations, and proper clocking in and out.
Perform store opening and closing duties, including day-end procedures; verifying and securing money and deposits; preparing bank deposits as needed; checking security lights; locking doors and securing the building; arming or disarming security alarms; and checking, securing, and locking delivery vehicles in a designated secure area.
Assist the Store Manager in maintaining the store building, parking lot, exterior signage and lighting, computer hardware, in-store service and test equipment, and delivery vehicles.
Perform other duties as assigned.