Assistant Store Manager
About The Position
The Assistant Store Manager supports the Store Manager in overseeing daily store operations, delivering exceptional customer service, and driving store performance. The role leads Shift Leads and Sales Associates, coaches and mentors team members, maintains visual and operational standards, and helps achieve sales and productivity goals. The Assistant Store Manager also supports membership-program engagement, inventory and shipment management, recruitment and training, administrative work, loss prevention, cash handling, and the maintenance of a clean and safe store. The position reports directly to the Store Manager and may require travel between locations or managing additional stores based on business needs.
Requirements
- High school diploma or equivalent required.
- At least 1 year of experience in retail management, with a strong track record of leading teams.
- Proven successful experience in retail management.
- Strong leadership, organizational, and customer management skills.
- Excellent communication and interpersonal abilities.
- Ability to work a flexible schedule, including nights, weekends, and holidays.
- Ability to travel between locations as required.
- Ability to relocate or manage additional stores based on business needs.
Nice To Haves
- Associate degree or higher in Business Administration, Organizational Behavior, Hospitality, or a related field.
Responsibilities
- Lead a team of Shift Leads and Sales Associates while embodying and promoting Miniso’s mission and core values.
- Support the Store Manager in maintaining smooth store operations, exceptional customer service, merchandising standards, operational procedures, and sales performance.
- Promote membership-program sign-ups and customer loyalty to increase retention and sales.
- Mentor trainee associates, help achieve sales targets, and drive business growth.
- Support inventory management, shipment processing, handling damages and returns, and managing supplies.
- Assist with recruitment, training, staffing, and retention of store talent.
- Support administrative tasks, including staff scheduling, inventory management, and compliance with company policies and handbook guidelines.
- Help maintain store condition and visual merchandising standards, communicating insights and feedback to the Store Manager.
- Provide constructive feedback that supports recognition, accountability, team growth, and continuous improvement.
- Work with the Store Manager and Loss Prevention Team to address internal and external shrink in accordance with company policies and procedures.
- Train, motivate, and mentor the sales team and provide constructive feedback to achieve sales targets.
- Perform cash-handling tasks in accordance with standard operating procedures and help maintain a clean, safe environment for associates and customers.
- Travel between locations as required and be able to relocate or manage additional stores based on business needs.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
