Assistant Store Manager

Goodwill of Central and Northern Arizona•Show Low, AZ

2d•Onsite

About The Position

The Assistant Store Manager leads the daily sales-floor operations at a Goodwill of Central and Northern Arizona (GCNA) retail store and may assist with production-room operations. The role supports Goodwill’s mission of ending unemployment through effective people leadership, customer service, store operations, financial management, inventory control, donation processing, and Team Member training and development. This position serves as a key holder, closing shift manager, and backup to the Store Manager. It may require travel to other GCNA locations for store assistance and training, as well as transfers to different stores based on business needs. Starting pay is $47,000 annually, and the position is eligible for a monthly performance bonus of up to $1,000 based on performance goals. A comprehensive benefits package begins on the first day of the month following 60 days of employment.

Requirements

One year of work experience in retail management.
One year of customer service experience.
Proficiency in Microsoft Office Suite.
Ability to pass a background check and drug screen where applicable for the position.
Ability to speak and read English proficiently.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Develop and execute retail operations plans to meet daily, monthly, quarterly, and yearly operating income, revenue, and production goals.
Monitor product levels, including floor work, as-is, recycle, trash, and seasonal back stock, to achieve sales targets.
Manage payroll and operating costs within budget.
Ensure Team Members provide excellent service to donors and customers, and de-escalate customer situations to find appropriate solutions.
Ensure the store is clean, well-kept, and appropriately reflects the Goodwill brand.
Partner with community businesses and organizations to promote Goodwill’s mission and serve as a Goodwill ambassador in the community.
Lead day-to-day sales-floor operations and ensure Retail Store Associates and the Customer Service Manager are trained and fulfill their duties.
Serve as a store key holder, closing shift manager, and backup to the Store Manager.
Process complex sales transactions, including customer returns.
Ensure Team Members follow company standards and procedures.
Travel to other GCNA locations to assist stores and attend personal training and development classes; transfer to other stores as business needs require.
Partner with support areas such as Asset Protection, Human Resources, Safety, and Finance to advance business goals and ensure compliance with policies, procedures, and regulations.
Build a high-performing team and manage Team Member performance, staffing, compensation, and development, including coaching, discipline, performance improvement plans, and annual reviews.
Support company culture change efforts and change-management processes.
Model Goodwill’s core values of Trust, Collaboration, Engagement, Ownership, and Innovation.
Perform other related duties as assigned.