Assistant Store Manager - DKNY

G-III Apparel Group•Orlando, FL

About The Position

At DKNY, the Assistant Store Manager partners with the Store Manager to drive sales, develop associates, and deliver an exceptional customer experience. The role leads by example, coaches the team, and helps ensure efficient store operations and adherence to brand standards. The Assistant Store Manager supports sales performance and customer relationships, helps direct and develop the team, and assists with store operations and visual merchandising. The position also leads the store in the Store Manager’s absence and supports scheduling and payroll use in partnership with the Store Manager.

Requirements

Two or more years of specialty retail experience in a leadership role.
Demonstrated ability to drive sales, coach associates, and support daily store operations.
Experience building customer relationships through outreach, appointments, and client follow-up.
Strong communication, customer service, and problem-solving skills.
Ability to organize priorities and lead a team in a fast-paced environment.
Availability to work a flexible schedule, including evenings, weekends, and holidays.

Nice To Haves

Fashion retail experience preferred.
Postsecondary education in retail management or a related field is a plus.

Responsibilities

Support store sales goals by monitoring performance, identifying opportunities, and coaching associates on selling skills.
Meet personal sales goals and lead by example through attentive service and product knowledge.
Build customer relationships through client outreach, appointment setting, and follow-up.
Resolve customer concerns professionally and in accordance with company policies.
Partner with the Store Manager to communicate priorities, set expectations, and hold associates accountable.
Lead the store in the Store Manager’s absence.
Direct daily activities, assign tasks, and adjust floor coverage to meet customer and business needs.
Support recruiting, interviewing, onboarding, and training.
Provide timely coaching and feedback, recognize strong performance, and communicate performance concerns to the Store Manager.
Promote a respectful, inclusive environment where associates feel supported and understand expectations.
Support opening and closing procedures, cash handling, and daily operational requirements.
Help maintain accurate inventory through receiving, replenishment, inventory counts, and adherence to loss prevention procedures.
Ensure merchandise presentation, signage, and store cleanliness meet company standards.
Assist with floor sets and merchandising changes.
Support scheduling and effective use of payroll in partnership with the Store Manager.
Follow company policies and safety procedures, and promptly report concerns through the appropriate channels.