Assistant Store Manager

Staples • Keene, NH

12d

About The Position

Assistant Managers drive sales, services, and customer engagement in the store and ensure the store is ready for business. They and their teams establish customer relationships that build loyalty, provide total solutions to meet customers’ needs, and grow the business. The Assistant Store Manager guides the team in being positive, inclusive, and collaborative while helping customers achieve their goals.

The role provides leadership in community engagement, customer service, sales, and team development. It shares responsibility for total store operations and cost control and includes acting as the Floor Leader. This is a full-time position. Hiring is immediate.

Requirements

• At least 2 years of experience managing a sales team in retail or services.
• Experience managing and coaching a team in a customer-centric, solutions-based environment.
• Ability to engage with customers, speak with them, and understand their needs.
• Strong communication, organization, and planning skills, with the ability to adapt to changing business priorities.
• Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Ability to act honestly and with integrity when handling customer and business information.
• Ability to work cooperatively in a fast-paced and sometimes stressful environment.
• Ability to lift or move materials weighing 10–50 pounds, climb ladders, and stand and walk continuously.

Nice To Haves

• Experience using financial metrics to track sales progress and drive profitable sales and margins.
• Ability to network and engage with the community.

Responsibilities

• Provide leadership in community, customer service, sales, and team development.
• Ensure the store culture reflects Staples values and its commitment to the community.
• Develop a high-performing team focused on exceptional store experiences, consultative selling, conversions, and total solutions for customers.
• Coach, train, and use role-playing to help the team deliver results.
• Attain sales and services goals, profit margin goals, and store-operations execution targets.
• Establish business cadence for sales readiness.
• Provide daily direction on merchandising opportunities within the store.
• Partner with the GM to delegate operational tasks.
• Share responsibility for total store operations and cost control, and act as the Floor Leader.
• Champion company initiatives and adapt to changing responsibilities and business needs.
• Review results against business goals and strategies and deliver plans for growth and improvement.

Benefits

• Generous paid time off.
• Career development program.
• Weekly pay.
• Bonus plan eligibility.
• 401(k) with company match.
• Full medical, dental, and vision insurance.
• Associate discounts on in-store and online merchandise, services, and warranty plans.
• Discounts at hundreds of retailers, restaurants, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed