Assistant Store Manager

Safelite•Madison, AL

About The Position

The Assistant Store Manager provides leadership and direction to frontline associates to create a memorable customer experience. The role leads operations at an individual retail location, including associate activities, cash management, inventory control, loss prevention, safety, and store appearance. The position also supports customer service, work order coordination, training, productivity, and compliance with applicable laws and regulations.

Requirements

At least 1 year of supervisory, leadership, or key holder experience.
3–5 years of experience in retail or service center environments.
Valid state-issued driver’s license.
Proficiency with Microsoft Office Suite, web applications, and general office equipment.
Comfort working outside in a variety of weather conditions.
Present a professional appearance and wear personal protective equipment.
Ability to lift and carry up to 35 lbs. for short periods, work at elevated heights, and remain on your feet for extended periods.

Nice To Haves

High school diploma, GED, or equivalent, or 3–5 years of leadership/supervisory experience.
Automotive experience.

Responsibilities

Motivate and lead associate activities to support high productivity and world-class customer service.
Provide appropriate cross-training to associates to support operational stability.
Respond quickly to customer complaints and warranty issues, and process casualty losses and repair damages.
Manage work order assignments and routing of mobile jobs.
Ensure procedures are followed and vehicles are loaded and in transit in a timely manner.
Train associates on installation techniques and procedures, vehicle and equipment maintenance, required documentation, and internal technology platforms.
Monitor productivity, inventory, and cleanliness to ensure quality standards are met.
Ensure compliance with applicable laws and regulations issued by OSHA and other federal, state, and local regulatory agencies.
Perform other duties as assigned.