Assistant Store Manager

O'Reilly Auto Parts•Reserve, LA

About The Position

The Assistant Store Manager supports the Store Manager with sales, customer service, store appearance, and store operations. This person leads store team members in serving retail and professional customers and manages the store when the Store Manager is absent or working an opposing shift. Bilingual candidates are encouraged to apply; Spanish fluency is highly desired. The role includes helping maintain customer service and sales standards, staffing the retail counter, coaching and training team members, and assisting with hiring. It also involves overseeing order processing, transfers, returns, merchandise invoicing, communications and merchandising tasks, and compliance with company policies and schedules. The Assistant Store Manager performs opening and closing procedures, secures the store and deposits, and helps maintain the building, parking lot, signage, equipment, and delivery vehicles. O’Reilly Auto Parts describes a promote-from-within philosophy and offers opportunities for career growth. The company states that it is an equal opportunity employer and may provide reasonable accommodations to qualified individuals with disabilities.

Requirements

Sales Specialist Training.
Assistant Manager Certification.
RSS Certification.

Nice To Haves

Certified Parts Professional Certification.
ASE Certification.
Fluency in multiple languages; Spanish is highly desired.

Responsibilities

Lead store team members in providing excellent customer service to retail and professional customers.
Supervise customer service on the retail showroom floor, including execution of customer service programs.
Work with the Store Manager to ensure the retail sales counter is adequately staffed, especially during peak business hours.
Assist the Store Manager with setting team member goals, providing feedback, coaching and mentoring, and ensuring team members stay current on training.
Assist with recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management on candidate selection.
Ensure the telephone is answered according to company policy.
Ensure buy online/ship to store orders, hub and store-to-store transfers, and DC add orders are processed promptly, and contact customers about arrivals as needed.
Use the electronic outside purchase order ledger to ensure special orders and outside purchases are handled efficiently and according to procedure.
Ensure customer returns and exchanges are handled efficiently and courteously, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged correctly.
Ensure merchandise, including core charges and warranties, is invoiced before leaving the store.
Ensure Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed.
Ensure team members follow company policies regarding posted work schedules, management approval of schedule changes, and clocking in and out.
Perform store opening and closing duties, including end-of-day procedures; securing money and deposits; preparing bank deposits as needed; checking security lights, doors, building, alarms, and delivery vehicles.
Assist the Store Manager in maintaining the store building, parking lot, exterior signage and lighting, computer hardware, in-store service/test equipment, and delivery vehicles.
Perform other duties as assigned.