Assistant Store Manager, Rockdale

Singtel Group • Rockdale, GA

1d • Onsite

About The Position

Optus is seeking a supportive, driven and people-focused Assistant Store Manager, also referred to as a Second in Charge (2IC), to join its Rockdale team. The role supports the Store Manager in developing the store’s culture, driving performance outcomes and contributing to overall store success. It focuses on developing team members, delivering outstanding customer experiences and helping lead day-to-day store operations.

Requirements

• Demonstrate supportive leadership through integrity, encouragement and actions that help others perform at their best.
• Lead by example and coach the team to deliver memorable, customer-focused experiences.
• Remain composed in reactive or complex situations and use effective de-escalation approaches.
• Have a strong understanding of retail operations and what drives performance, with the ability to step up into leadership and support store efficiency.
• Help build an inclusive team environment and adapt flexibly and constructively when priorities or customer needs change.

Responsibilities

• Lead by example and support the Store Manager in building a positive, high-performance culture where team members feel motivated, included and confident.
• Coach, mentor and develop team members through guidance, feedback and day-to-day support to help them deliver exceptional customer experiences.
• Help maintain an energised, customer-first environment that is warm and welcoming to customers and the team.
• Support daily operations, including team coordination and service delivery, and identify opportunities to improve performance, efficiency and customer experience.
• Handle escalated customer enquiries professionally, model de-escalation techniques and guide the team through challenging situations.
• Support team engagement by celebrating wins, helping with goal setting, encouraging continuous learning and strengthening collaboration.

Benefits

• Competitive remuneration.
• Access to unique discounts, including $80 monthly credit, 25% off Optus products and shopping discounts with retail and corporate partners.
• Competitive leave policies, including an additional 'Connected' day.
• Up to 14 weeks of inclusive, carer-neutral paid parental leave.
• Employee-led networks and diversity initiatives.
• Free 24/7 access to counselling and support services.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed