Assistant Store Manager - Shawano 2776

CNG Holdings, Inc.•Shawano, WI

11d

About The Position

The Assistant Store Manager is a front-line brand ambassador for Check N Go, Allied Cash Advance, or Cash Store, which are part of CNG Holdings, Inc. The role supports the company’s mission and core values while ensuring outstanding customer service and regulatory compliance. The Assistant Store Manager serves and educates customers about financial products and services, processes transactions, handles cash, and supports store operations. The position requires travel to stores within the assigned district and may involve travel to neighboring districts or overnight stays.

Requirements

High school diploma, GED, or equivalent experience.
Strong customer service, active listening, verbal communication, and written communication skills.
Proficiency in Microsoft Office programs.
Ability to multitask, prioritize, and work autonomously.
Must have reliable personal transportation that complies with published company policy; public transportation and rides from family or friends may not qualify.
Must maintain a valid driver’s license and valid automobile insurance while employed.
Ability and willingness to consistently embrace the company’s core values of accountable, inclusive, transparent, and focused.
Must be able to travel to all stores within the assigned district using a personal vehicle; travel to neighboring districts and overnight travel may be required.
Must work assigned shifts as scheduled.

Nice To Haves

One or more years of experience in sales, customer service, and/or cash handling is preferred.

Responsibilities

Serve and educate customers by presenting product and service options that meet their needs.
Escalate customer issues to the store manager, District Director of Operations, or corporate office when unable to resolve them directly.
Answer telephone inquiries about general questions, applications, requests, and other issues.
Make outbound sales, courtesy, and collection calls in accordance with federal regulations, company procedures, and district or regional expectations.
Respond professionally and accurately to customers, explain possible solutions, and help customers feel supported and valued.
Use active listening to confirm or clarify information and diffuse customer complaints.
Handle and count currency, cash, and coins; manage a cash drawer; count deposits; move cash from the secure safe to the cash drawer; and perform other cash-handling tasks. May make bank deposits or pick up funds from the bank.
Balance individual batch receipts against store sales reports at the end of the day and help resolve overages or shortages.
Perform customer verifications to validate information provided.
Process transactions accurately and according to company policy, including loans, check cashing, and Net Spend.
Comply with federal and state regulations and company policies and procedures.
Complete compliance trainings and quarterly I Agree requirements on time.
Travel to stores within the assigned district using a personal vehicle; may travel to neighboring districts or overnight.
Work assigned shifts as scheduled.
Perform other duties as assigned.