Assistant Store Manager

MINISO USA•Concord, NC

5d•$18 - $25

About The Position

The Assistant Store Manager supports the Store Manager in overseeing daily store operations, providing exceptional customer service, and driving store performance. The role leads Shift Leads and Sales Associates, coaches and develops team members, maintains visual and operational standards, and supports strategies to achieve sales and productivity goals. The Assistant Store Manager helps manage inventory, recruitment, training, staffing, retention, scheduling, administrative tasks, and compliance with company policies and procedures. The role also works with the Store Manager and Loss Prevention Team to address shrink, and helps maintain a clean and safe environment for associates and customers.

Requirements

High school diploma or equivalent.
At least 1 year of retail management experience, with a strong track record of leading teams.
Proven successful experience in retail management.
Strong leadership, organizational, and customer management skills.
Excellent communication and interpersonal abilities.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Ability to relocate or manage additional stores based on business needs.
Ability to travel between locations.

Nice To Haves

Associate degree or higher in Business Administration, Organizational Behavior, Hospitality, or a related field.

Responsibilities

Report directly to the Store Manager and lead a team of Shift Leads and Sales Associates.
Embody and promote Miniso's mission and core values.
Support smooth store operations, including customer service, merchandising standards, operational procedures, and sales performance.
Promote membership sign-ups and customer loyalty to support retention and sales.
Mentor trainee associates, achieve sales targets, and support business growth.
Support inventory management, shipment processing, damage and return handling, and supply management.
Assist with recruitment, training, staffing, and retention of store talent.
Support administrative tasks, including staff scheduling, inventory management, and adherence to company policies, procedures, and handbook guidelines.
Communicate insights and feedback to the Store Manager to help maintain store condition and visual merchandising standards.
Provide constructive feedback that encourages recognition, accountability, growth, and continuous improvement.
Work with the Store Manager and Loss Prevention Team to address internal and external shrink in accordance with company policies and procedures.
Train, motivate, mentor, and provide constructive feedback to the sales team to achieve sales targets.
Handle cash-related tasks in accordance with standard operating procedures and help maintain a clean, safe environment.