Assistant Store Manager

Community Choice Financial Family of Brands•Marietta, GA

18d•Onsite

About The Position

The Assistant Store Manager supports customers with financial services while gaining hands-on experience operating a store. The role develops leadership skills through account management, customer outreach, and risk management in a performance-driven, customer-focused environment. The Assistant Store Manager helps manage store operations, customer relationships, compliance, security, and team development, with opportunities for career advancement. This is an in-person, full-time position in Marietta, Georgia, with a minimum schedule of 40 hours per week, including weekends. The hourly wage is $16.00. The role requires a valid driver's license, auto insurance, and a personal vehicle for workday use; mileage is compensated. Physical demands frequently include standing for up to 90% of the time, moving or transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.

Requirements

High school diploma or equivalent.
At least one year of experience in customer service, sales, or retail.
At least three months of supervisory, key holder, or relevant leadership experience.
Excellent verbal and written communication skills.
Proficiency with phones, point-of-sale systems, Microsoft Office, and other computer systems.
At least 18 years of age (19 in Alabama).
Valid driver's license, auto insurance, and a personal vehicle for use during the workday; mileage is compensated.
Successful completion of a background check, conducted and considered in accordance with applicable law.
Ability to meet physical demands, including frequently remaining stationary and standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.
Ability to work a full-time schedule of at least 40 hours per week, including weekends, with regular in-person attendance.

Nice To Haves

Management experience in retail, convenience store, grocery, finance, service, or related industries.
Experience with check cashing, document verification, or money order processing.
Bilingual English/Spanish skills; may be required for certain locations.

Responsibilities

Offer financial services suited to customers’ needs and maximize customer success.
Assess transaction risk and evaluate and accurately process loan and pawn applications, check-cashing transactions, and ancillary products.
Complete daily call campaigns to market services, build business, and develop customer relationships and brand loyalty.
Oversee account management and recovery processes, including collection calls, while focusing on customer service and preventing losses and charge-offs.
Maintain accurate and complete customer information in the point-of-sale system.
Provide support, coaching, and development to Customer Service Representatives when applicable, ensuring quality standards and safety procedures are followed.
Perform duties outside the office when applicable, including on-site vehicle appraisals, store errands, and external marketing.
Work toward company performance standards through business-to-business partnerships, referrals, and participation in or hosting of store and community events.
Maintain store security protocols and conduct proper opening and closing procedures, including management of the vault and cash drawer.
Help ensure compliance with company policies and procedures and local, state, and federal laws and regulations.
Help conduct store audits, create reports, and compile financial data to support compliance.
Monitor and maintain the appearance and cleanliness of the store, address basic facility needs, and schedule maintenance services.
Work efficiently in a fast-paced, changing environment and manage multiple challenging tasks to meet individual and team performance standards.
Conduct additional tasks as directed by leadership.
Maintain a full-time schedule with regular in-person attendance, including weekends, for at least 40 hours per week.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training and opportunities across the company’s eleven brands.
Key holder program designed to develop leadership potential for promotion.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance coverage choices, including telemedicine and health or flexible spending account options.
Traditional and Roth 401(k) retirement plans with a company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program with free mental health resources and life coaching for employees and their family members.
Discount Marketplace access to discounts from nationwide and local retailers.
Paid time off that starts at 12 days in the first year and grows with tenure.