Assistant Store Manager
About The Position
The Assistant Store Manager supports the Store Manager in overseeing daily store operations, delivering exceptional customer service, and driving store performance. The role leads Shift Leads and Sales Associates, promotes Miniso’s mission and core values, and helps maintain merchandising and operational standards while achieving sales and productivity goals. The Assistant Store Manager supports team development, recruitment, training, staffing, retention, inventory and shipment processes, administrative tasks, staff scheduling, and policy compliance. The position also works with the Store Manager and Loss Prevention Team to address shrink, manages cash-handling tasks, and helps maintain a clean and safe environment. The role requires a flexible schedule that includes nights, weekends, and holidays, as well as travel between locations and the ability to relocate or manage additional stores based on business needs. The listed pay range is USD $18.00–$25.00 per hour.
Requirements
- High school diploma or equivalent.
- At least 1 year of retail management experience with a strong track record of leading teams.
- Proven successful experience in retail management.
- Strong leadership, organizational, and customer management skills.
- Excellent communication and interpersonal abilities.
- Ability to work a flexible schedule, including nights, weekends, and holidays.
- Ability to travel between locations.
- Ability to relocate or manage additional stores based on business needs.
Nice To Haves
- Associate degree or higher in Business Administration, Organizational Behavior, Hospitality, or a related field.
Responsibilities
- Lead a team of Shift Leads and Sales Associates while supporting the Store Manager.
- Promote Miniso’s mission and core values.
- Support smooth store operations, exceptional customer service, merchandising standards, operational procedures, and sales performance.
- Promote membership-program sign-ups and customer loyalty to increase retention and sales.
- Mentor trainee associates, help achieve sales targets, and drive business growth.
- Support inventory management, shipment processing, handling damages and returns, and managing supplies.
- Assist with recruitment, training, staffing, and retention of store talent.
- Support administrative tasks, including staff scheduling, inventory management, and compliance with company policies and handbook guidelines.
- Communicate insights and feedback to help maintain store condition and visual merchandising standards.
- Provide constructive feedback that supports recognition, accountability, team growth, and continuous improvement.
- Work with the Store Manager and Loss Prevention Team to address internal and external shrink in accordance with company policies and procedures.
- Train, motivate, mentor, and provide constructive feedback to the sales team to achieve sales targets.
- Perform cash-handling tasks in accordance with standard operating procedures.
- Help maintain a clean and safe environment for associates and customers.
- Travel between locations and be able to relocate or manage additional stores based on business needs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
