Assistant Store Manager 2405

CNG Holdings, Inc.•Dothan, AL

About The Position

The Assistant Store Manager is a front-line brand ambassador for Check N Go, Allied Cash Advance, or Cash Store, all part of CNG Holdings, Inc. The role supports the company’s mission and core values while ensuring outstanding customer service and regulatory excellence. The Assistant Store Manager serves and educates customers about financial products and services, handles customer inquiries and transactions, and performs cash-handling and store-operational duties. The position requires working assigned shifts and traveling to stores within the assigned district, with possible travel to neighboring districts and overnight travel.

Requirements

High school diploma, GED, or equivalent experience.
Strong customer service, active listening, and verbal and written communication skills.
Proficiency in Microsoft Office programs.
Ability to multitask, prioritize, and work autonomously.
Must have reliable personal transportation in accordance with company policy; public transportation and transportation from family or friends may not qualify.
Must maintain a valid driver’s license and valid automobile insurance while employed.
Ability and willingness to consistently embrace the company’s core values of accountability, inclusion, transparency, and focus.
Ability to lift up to 50 pounds, with or without reasonable accommodations.
Must be able to travel to all stores within the assigned district using a personal vehicle.

Nice To Haves

At least one year of experience in sales, customer service, and/or cash handling is preferred.

Responsibilities

Present and explain available products and services to customers to help meet their needs.
Escalate customer issues to the Store Manager, District Director of Operations, or corporate office when they cannot be resolved directly.
Answer telephone inquiries about general questions, customer applications, requests, and other issues.
Make outbound customer sales, courtesy, and collection calls in accordance with federal regulations, store procedures, and district or region volume expectations.
Respond professionally and accurately, explain possible solutions, and help customers feel supported and valued.
Use active listening to confirm or clarify information and diffuse customer complaints.
Handle and count currency, cash, and coins; manage a cash drawer; count deposits; move cash from the secure safe to the cash drawer; and perform other cash-handling duties. May make bank deposits or pick up funds from a bank.
Balance individual batch receipts with store sales reports at the end of the day and assist in resolving overages or shortages.
Verify customer information.
Process transactions accurately and according to company policy, including loans, check cashing, and Net Spend.
Comply with federal and state regulations and company policies and procedures.
Complete compliance training and quarterly I Agree requirements on time.
Perform other duties as assigned.
Travel to all stores within the assigned district using a personal vehicle; travel to neighboring districts or overnight may be required.
Work assigned shifts as scheduled.